Job Description
About Us:
JD.COM is a global leader in e-commerce, with a passion for innovation and an unwavering commitment to customer service. Our operations in the UK are growing rapidly, and we are looking for a dedicated Dark Store Operation Manager to join our team. If you are driven by efficiency, have a passion for logistics, and embrace diversity in the workplace, we would love to hear from you.
Role Overview:
The Dark Store Warehouse Manager will oversee the day-to-day operations of our dark store, ensuring efficient and legally compliant management of intake, pick packing, and outturn processes. You will lead a diverse team of 20-30 full-time and part-time staff, driving operational efficiency while meeting critical KPIs. You must have a passion for e-commerce and retail, with the ability to optimize operations and deliver sustainable cost savings.
Key Responsibilities:
* Driver Recruitment & Engagement: Build and maintain a strong network of drivers, ensuring seamless communication and efficient recruitment to meet operational needs.
* Operational Oversight: Manage the full dark store operation, including intake, pick packing, and outturn processes. Ensure all operations are within legal and regulatory compliance.
* Team Leadership: Lead, motivate, and develop a team of 20-30 employees (both full-time and part-time). Foster a positive, collaborative, and high-performance culture.
* KPI Management: Monitor and manage operational KPIs to ensure timely and efficient deliveries. Use data to make informed decisions, driving improvements and adjustments as necessary.
* Efficiency Optimization: Continuously seek operational efficiencies and process improvements. Implement strategies that lead to sustainable cost savings without compromising service quality.
* Attention to Detail: Maintain high standards of accuracy in all operational areas, with a focus on numbers and reporting.
* Cultural Leadership: Embrace and promote our company’s values of diversity and inclusion, fostering a multicultural environment where all team members can thrive.
* Passion for E-commerce and Retail: Stay informed about industry trends and demonstrate a genuine passion for the e-commerce and retail space.
Key Requirements:
* Proven experience in dark store, warehouse, or e-commerce operations management.
* Strong background in driver recruitment and engagement.
* In-depth understanding of intake, pick packing, and outturn processes.
* Excellent leadership and team management skills, with experience managing a team of 20-30 staff.
* Strong attention to detail and experience managing KPIs to drive performance.
* Ability to identify inefficiencies and implement process improvements that lead to cost savings.
* Passion for e-commerce and the retail industry.
* Ability to work in a fast-paced, dynamic environment.
* Strong communication skills and a commitment to fostering an inclusive, diverse workplace.
Why Join Us:
* Be part of a leading global e-commerce brand.
* Lead a dynamic and diverse team in an exciting, fast-paced environment.
* Opportunity for career growth and development within a rapidly expanding company.
* Competitive salary and benefits package.