Job summary Safer Care Administrator - Band 3 £28,622 - £30,225 Inc HCAS Per annum pro rata Full time - 37.5 hours per week (09:00 - 17:00 hours) We are currently looking for an administrator to join our dynamic, friendly Safer Care Team to provide comprehensive administrative support. You will be joining a motivated team that is dedicated to ensuring the delivery of high quality, safe patient care. The successful candidate needs to be computer literate, have excellent communication skills and be able to work under pressure. A key part of the rolewill be to provide support with embedding the new Local Risk Management system (RADAR) and supporting with implementing and embedding the Patient Safety Incident Response Framework (PSIRF Interviews to be held week commencing 17t Feb 2025 Main duties of the job Please refer to the attached JD for full details of duties and responsibilities relating to this job role but will include: To provide comprehensive administrative support for the Safer Care Team, including diary management, minute taking and general administrative duties. The administrator will be competent and confident in using Microsoft office in their day to day work. About us Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups. Compensation is contingent upon NHS experience and current banding/pay point. We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year Inc HCAS Per annum pro rata Contract Permanent Working pattern Full-time Reference number 848-BHC-013-25 Job locations London South East Colleges, Orpington Campus The Walnuts, Orpington High Street Orpington BR6 0TE Job description Job responsibilities To manage the Safer Care Team diaries Assist in managing the Safer Care Team generic email boxes ensuring that the emails are read, actioned or where appropriate forwarded to the correct staff member Dealing with complex telephone queries and making decisions which require prioritising responses. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required To provide comprehensive administrative support to the Safer Care Team including: typing or editing correspondence, proof reading documents, photocopying, managing telephone and email enquiries and taking accurate messages To provide support with implementing the new Local Risk Management system (RADAR) including booking meetings, writing minutes, setting up training sessions and venues, assisting with completing the form editor, updating Celoxis (project software) To provide support with implementing Patient Safety Incident Response Framework (PSIRF) including booking meetings, writing minutes, setting up the training sessions and venues, updating Celoxis (project software). Creating and maintaining service specific databases/spreadsheets Assisting with the collection of data as required by the service using Local Risk Management System/ EMIS, collating the information and then presenting in the required format Assist with gathering data using Local Risk Management System / EMIS for reports and drafting reports as required for the Safer Care team. To assist in organising the working groups including pressure ulcer, Falls, End of Life and Frailty and Record Keeping.: booking meeting rooms, producing agendas and writing the minutes To assist with organising adhoc meetings including booking meeting rooms, producing agendas and writing the minutes To assist in organising the quarterly Safer Care Team meetings: booking meeting rooms, producing agendas and writing the minutes To assist in organising the monthly Nurse Forum: booking meeting rooms, producing agendas and writing the minutes To provide support in arranging Root Cause Analysis meetings with staff, patients/ relatives/ whom is concerned and to record minutes as required. To provide assistance and support to the Patient Experience Lead when required, including: uploading the Friends and Family (FFT) responses to survey monkey To administrate the Access to Records process manage the requests for records from the police, solicitors, patients/ carers and other health care professionals; liaise with the relevant services and ensure that the correct information is provided prior to sharing with the Chief Nurse JD attached Job description Job responsibilities To manage the Safer Care Team diaries Assist in managing the Safer Care Team generic email boxes ensuring that the emails are read, actioned or where appropriate forwarded to the correct staff member Dealing with complex telephone queries and making decisions which require prioritising responses. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required To provide comprehensive administrative support to the Safer Care Team including: typing or editing correspondence, proof reading documents, photocopying, managing telephone and email enquiries and taking accurate messages To provide support with implementing the new Local Risk Management system (RADAR) including booking meetings, writing minutes, setting up training sessions and venues, assisting with completing the form editor, updating Celoxis (project software) To provide support with implementing Patient Safety Incident Response Framework (PSIRF) including booking meetings, writing minutes, setting up the training sessions and venues, updating Celoxis (project software). Creating and maintaining service specific databases/spreadsheets Assisting with the collection of data as required by the service using Local Risk Management System/ EMIS, collating the information and then presenting in the required format Assist with gathering data using Local Risk Management System / EMIS for reports and drafting reports as required for the Safer Care team. To assist in organising the working groups including pressure ulcer, Falls, End of Life and Frailty and Record Keeping.: booking meeting rooms, producing agendas and writing the minutes To assist with organising adhoc meetings including booking meeting rooms, producing agendas and writing the minutes To assist in organising the quarterly Safer Care Team meetings: booking meeting rooms, producing agendas and writing the minutes To assist in organising the monthly Nurse Forum: booking meeting rooms, producing agendas and writing the minutes To provide support in arranging Root Cause Analysis meetings with staff, patients/ relatives/ whom is concerned and to record minutes as required. To provide assistance and support to the Patient Experience Lead when required, including: uploading the Friends and Family (FFT) responses to survey monkey To administrate the Access to Records process manage the requests for records from the police, solicitors, patients/ carers and other health care professionals; liaise with the relevant services and ensure that the correct information is provided prior to sharing with the Chief Nurse JD attached Person Specification Qualifications Essential Educated to A-Level/ NVQ level 3 or equivalent Desirable Secretarial skills Specific Skills Essential Well organised with excellent administrative skills Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems Well-honed planning and organisational skills Strong communication skills both written and over telephone Demonstrates clear understanding of the principles of confidentiality Demonstrates a non judgemental approach Workload management skills Desirable criteria Maximum score 4 Understanding of Emis Desirable Understanding of Emis Understanding of Datix Personal Qualitites Essential Understanding of basic human needs - physical, emotional, health and social Good communication skills, with experience of dealing tactfully with people at all levels Flexible and adaptable to change Works well in a team setting Ability to work within a team and adapt to changing needs. Attention to detail Committed to improving services Committed to hitting targets Treats others as would like to be treated Good Interpersonal Skills Flexible approach to meeting service & client needs Ability to prioritise Experience Essential Experience of working in an administrative role alongside clinicians within a healthcare setting. Experience of working independently and managing priorities Previous exposure to dealing with confidential information. Desirable Understanding of coroners Information Technology Essential Strong IT skills to include MS Office suite Experience of EMIS or equivalent clinical systems Person Specification Qualifications Essential Educated to A-Level/ NVQ level 3 or equivalent Desirable Secretarial skills Specific Skills Essential Well organised with excellent administrative skills Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems Well-honed planning and organisational skills Strong communication skills both written and over telephone Demonstrates clear understanding of the principles of confidentiality Demonstrates a non judgemental approach Workload management skills Desirable criteria Maximum score 4 Understanding of Emis Desirable Understanding of Emis Understanding of Datix Personal Qualitites Essential Understanding of basic human needs - physical, emotional, health and social Good communication skills, with experience of dealing tactfully with people at all levels Flexible and adaptable to change Works well in a team setting Ability to work within a team and adapt to changing needs. Attention to detail Committed to improving services Committed to hitting targets Treats others as would like to be treated Good Interpersonal Skills Flexible approach to meeting service & client needs Ability to prioritise Experience Essential Experience of working in an administrative role alongside clinicians within a healthcare setting. Experience of working independently and managing priorities Previous exposure to dealing with confidential information. Desirable Understanding of coroners Information Technology Essential Strong IT skills to include MS Office suite Experience of EMIS or equivalent clinical systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bromley Healthcare CIC Address London South East Colleges, Orpington Campus The Walnuts, Orpington High Street Orpington BR6 0TE Employer's website http://www.bromleyhealthcare.org.uk/ (Opens in a new tab)