Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
1. Greet customers and offer a hospitable experience for the entirety of their stay.
2. Process customer transactions accurately and efficiently using the point-of-sale system.
3. Take food and drink orders confidently.
4. Handle customer complaints or concerns in a professional and courteous manner.
5. Collaborate with other team members to ensure smooth service.
Experience:
1. Previous experience in a customer service role is preferred.
2. Knowledge of hospitality industry is a plus.
3. Familiarity with bartending is beneficial.
4. Understanding of food safety regulations is desirable.
Skills:
1. Excellent communication and interpersonal skills.
2. Strong attention to detail.
3. Ability to multitask and work efficiently in a fast-paced environment.
4. Friendly and approachable demeanor with a customer-centric mindset.
5. Problem-solving skills to address customer issues effectively.
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
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