Company RCI FS Ltd UK Job Description The job-holder will be responsible for assisting the CRM Manager and the CRM Specialist in developing and implementing the Loyalty dashboards and CRM strategy. They will contribute to the delivery of the CRM/CX strategy, acting as a champion for the customer and helping to develop an omni-channel customer experience. What will you do: Support the development and progression of the overall CRM strategy. Update the Renewal dashboards and slide decks. Submitting monthly retention reporting to Head Office Collating monthly CRM update to the Manufacturers Creation and distribution of weekly dashboards Compiling and preparing business update presentations Providing CRM analysis for objective setting Support the CRM Manager in building loyalty campaigns. Supporting the collation of data for CRM campaign launches. Analyse data to provide CRM insight and refine marketing campaigns. Monitor the CRM mailbox, and address questions and requests. Support other ad hoc tasks and projects relevant to the role as and when they arise. What will you have: Analytical mindset Knowledge of Microsoft Office Package (confident in Excel) Ability to analyse and present information clearly and succinctly Flexible and adaptable to work in a fast-paced environment Ability to communicate effectively at all levels across the business Enthusiastic and able to work independently, using own initiative Customer centric approach, able to manage stakeholder expectations Who is Mobilize Financial Services? We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all. How We Support Your Development: At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Our mentorship program pairs employees with seasoned professionals who provide guidance tailored to individual career goals. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive. Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability. Job Family Transverse Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy .