We have an exciting opportunity for an Experienced Repairs Administrator to join our team.As a member of the team you will provide administrative support to internal and external customers.
Key tasks and responsibilities:
Receive, process and raise a range of repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face
Administer CRM, Northgate and other databases in use by the organisation and our own inhouse system.
To be proactive in ensuring urgent matters are brought to the attention of the relevant Officers.
Assist and support the repairs advisors and voids administrators during busy times as required.
Prepare and send quotations to client
Answering telephone calls from clients and helping with any job queries and enquiries and maintain good customer relations
Process extension of time requests as required.
Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service.
Administe...