Consultation & Complaints Partner
Location: Birmigham, Head Office
Hours: 35 hours per week/ 70 hours over two weeks (nine-day fortnight)
Closing date: 27th April
Interviews taking place in Bristol on 30th April
Looking for a role with real purpose that impacts on the lives of customers?
We’re seeking an experienced and passionate strategic partner to join our research nad influence team. The team is focussed on improving outstanding customer service by integrating the Housing Ombudsman learning into our complaints work and influencing regulation and legislation.
You will bring strategic oversight to the complaints process across the organisation. Focussed on continuous improvement and compliance, you will embed learning, process change and consistency, to ensure we offer the best possible service to our customers.
Supporting the Head of Research and Influence producing board and annual reports, highlighting risk and providing assurance, you will be innovative, providing recommendations for improvements to keep us future fit.
Of course, you will need a thorough understanding of the Housing Ombudsman Complaint Handling Code, but you’ll also have a passion for social value, creating employee engagement across the organisation.
Curious to know more? If you’re looking for an opportunity where you can make a real difference at an organisation with a strong social purpose, take a look at the job description for further details.
What we are looking for:
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In-depth knowledge of the social housing sector
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Specialist knowledge of RoSH regulations and associated legislation/guidance
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Experience of designing, producing, and presenting quality performance reports to various stakeholder groups
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Experience of successfully managing or leading projects
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Experience of writing and producing guidance on complex matters
Closing date for applications 27 April, with interviews taking place in Bristol on 30 April
Due to the nature of this role this advert may close earlier than the closing date listed if sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us