Our client are looking for a Customer Service professional to join their hard-working and dynamic team on a full-time basis. We are currently recruiting on behalf of our client, a leading company in their industry, who is looking for an empathetic, reliable, and admin-savvy individual to join their customer service team within the medical sector. This role will involve providing outstanding patient support while delivering accurate administration. You'll play a key role in managing patient orders and supporting queries. Job Title: Patient Care Advisor Location: Winnersh Estimated Salary: £25,000 - £27,000 per annum Responsibilities will include, but are not limited to: Answering calls and logging patient interactions within Salesforce Setting up new patients on the system Supporting patients with product queries Promoting products and educating patients on new features where necessary Developing key relationships with various external and internal stakeholders Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact Handle sensitive issues in an empathetic and professional manner Support the Customer Service Manager with other tasks as required What we are looking for: Strong communication and telephony skills with flexibility to adapt style on an individual basis Experienced in a customer service environment Medical/Care background desirable but not essential Ability to work to daily deadlines and multi-tasking capability Excellent listening skills Ability to manage a large workload under pressure Ability to use initiative and prioritise activities CRM systems (Salesforce or SAP preferable) Enthusiastic and reliable team player Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.