Job summary Are you thinking you want a new start and a fresh challenge? An exciting opportunity has arisen at our established and busy GP practice for an enthusiastic receptionist to join our friendly team, on a temporary basis to cover maternity leave. We are a SystmOne practice. Experience as a GP receptionist is highly desirable. We reserve the right to close applications at an earlier date than specified. Main duties of the job The main responsibilities of the post-holder will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. About us Hatfield Health Centre consists of 5 GP Partners, 2 Salaried GPs, 1 Physician Associate, 2 Clinical Pharmacists, plus support from: Practice nurses Healthcare Assistants Physiotherapists Community Mental Health Nurse Management Team Secretaries, Administrators and Receptionists. Date posted 11 March 2025 Pay scheme Other Salary £11.50 an hour Contract Fixed term Duration 4 months Working pattern Part-time Reference number A0655-25-0001 Job locations Hatfield Health Centre Ash Hill Road Hatfield, Doncaster DN7 6JH Job description Job responsibilities Main Duties / Key Tasks: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Provide care navigation/signposting of patients. Receive and make telephone calls as required. Liaise with other clinical staff including district nurses, health visitors, etc. To work in accordance with practice protocols. Deal with all general enquiries, explain procedures and make new and follow up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed. Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary. Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms. Job description Job responsibilities Main Duties / Key Tasks: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Provide care navigation/signposting of patients. Receive and make telephone calls as required. Liaise with other clinical staff including district nurses, health visitors, etc. To work in accordance with practice protocols. Deal with all general enquiries, explain procedures and make new and follow up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed. Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary. Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms. Person Specification Qualifications Desirable GCSE grade A to C in English and Maths or equivalent Experience Essential Good IT knowledge and skills. Experience in a patient or customer service environment. Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals. Friendly, approachable, flexible manner. Excellent attention to detail. Willingness to learn new processes and systems Desirable Experience of working as a receptionist in General Practice, NHS, Social Care or similar environment preferred. Experience of using SystmOne. Highly responsive and able to adapt to what is required. Thrives in a fast paced working organisation Person Specification Qualifications Desirable GCSE grade A to C in English and Maths or equivalent Experience Essential Good IT knowledge and skills. Experience in a patient or customer service environment. Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals. Friendly, approachable, flexible manner. Excellent attention to detail. Willingness to learn new processes and systems Desirable Experience of working as a receptionist in General Practice, NHS, Social Care or similar environment preferred. Experience of using SystmOne. Highly responsive and able to adapt to what is required. Thrives in a fast paced working organisation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hatfield Health Centre Address Hatfield Health Centre Ash Hill Road Hatfield, Doncaster DN7 6JH Employer's website https://www.hatfieldhealthcentre.co.uk/ (Opens in a new tab)