Underwriting Support Specialist Location: Preston Salary: £24,000 per year Are you passionate about the financial services industry? Have you considered building a career in underwriting? If you have exceptional attention to detail and thrive on delivering high-quality work, this could be the perfect opportunity for you Join our dynamic Underwriting Support Team at More2Life, part of the Key Group of companies. Since 2008, More2Life has been a pioneering force in the equity release market. Based in Preston, we help over 1,000 people every month release cash from their homes, becoming one of the UK's largest lifetime mortgage lenders. What You'll Do As a key member of the Underwriting Support Team, you'll manage your own caseload of mortgage applications, pre-offer queries, and pre-offer processing. Your role will be integral in ensuring customer queries, administrative requests, and issues are resolved efficiently and within agreed service levels. Your responsibilities will include: Delivering exceptional service to customers at every stage of their journey. Liaising with internal and external stakeholders to maintain high-quality relationships. Handling technical queries from third parties to progress cases to mortgage offers. Making and receiving phone calls to chase outstanding reports or requests. Completing tasks accurately and in line with company criteria, policies, and deadlines. What We're Looking For We're seeking candidates who are detail-oriented, proactive, and customer-focused. Essential Skills: Experience working in a role requiring exceptional accuracy and attention to detail. Outstanding verbal and written communication skills. Strong interpersonal skills, with the ability to influence and negotiate effectively. Excellent time management, punctuality, and the ability to prioritize workloads to meet deadlines. Proven analytical, decision-making, and problem-solving skills.Desired Skills: Previous experience in quality checking or the financial services industry. A strong understanding of FCA regulations and regulatory risk. What's in It for You? We offer an attractive package of benefits, including: £24,000 per year salary. Monday-Friday shifts (9 am - 5 pm). 23 days holiday, rising to 28 days based on length of service, plus bank holidays. Additional holiday purchase scheme. One well-being day and one charity day annually. Tier 1 pension scheme. Simply Health coverage. Life Assurance. Our Values At Key Group, our core values define everything we do: Ambitious - We strive to help our customers enjoy a better retirement. Supportive - Building meaningful relationships is at the heart of our business. Personal - Going above and beyond to deliver exceptional service. Integrity - Being honest, transparent, and true in all interactions. Responsive - Rising to challenges and delivering the right results. Expert - Constantly expanding our knowledge to remain leaders in our field. If you're ready to grow your career in underwriting and make a real impact in the financial services industry, apply today and join our expert team at More2Life