Company Description We are a family owned Furniture Agency based in Altrincham. We have been in business for over 30 years representing foreign manufacturers and brands in the UK, selling to retailers and contract companies large and small across the UK & Ireland. We operate a small, busy sales and customer service office along with a number of sales agents who operate remotely around the UK. Role Description The job is based in a busy sales and customer service office for our Furniture Agency. The job will require good communication skills as you will be speaking directly to customers here in the UK and manufacturers based abroad via telephone and email. We are a small company so flexibility in what will be required is necessary and varied. This role will include order entry into our CRM system (Zoho), replying to emails, answering the phone and dealing with inquiries and service issues, preparing fabric samples to be sent out, day to day office duties, managing accounts querys, service issues and sales enquiries, invoicing and more. We would also like some assistance with some marketing functions if that is something you can do but it is not essential. We require you to be competent using outlook and excel functions, good writing and communication skills. We require you to be able to use a CRM system, ideally experience in Zoho and other applications or the ability to learn. We are also open and keen to updating our internal functions and technology in order to improve our business, we are a small business so the ability to learn and manage issues yourself are key and be adaptable to different tasks of the job. No formal education required but you must have a high standard of writing and communication skills. Experience in a sales office or commerical office or business enviroment essential. We offer a modern, office environment to work in with free parking, we are open to discuss hours to suit you, working from home will be limited. We offer the chance if you wish to possibly travel to a trade show or supplier abroad to visit and learn more about the products we sell and meet with our customers. We are happy for you take on more business tasks as we grow and you are competent to do so. We have had an extrmely low turnover of staff and this job is to replace someone retiring. Qualifications and Requirements Communication and Customer Service skills Administrative Assistance and Office Administration skills Knowledge of modern business software Excellent organizational and multitasking abilities Attention to detail and able to solve problems Prior experience in office management or related roles