Dorset ICS Recruitment Only* Operational Manager East Locality and MCA
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Are you an experienced allied health professional, nurse or social work leader with a strong focus on service quality, enhanced communication and negotiation skills, and looking for a new challenge? The All Age Continuing Care team is recruiting an Operational Manager to oversee its Continuing Healthcare in the East locality. You will manage the ongoing review and Mental Capacity Act Teams responsible for case coordination, the development of packages of care, and review of CHC eligible individuals to ensure that NHS Dorset meets its statutory requirements in line with the Mental Capacity Act.
You will be experienced in leading fast-paced operational multi-disciplinary teams and have the ability to analyze complex information using your professional judgment, experience, and knowledge of the National framework and other associated legislation and statutory guidance to inform your decision-making. You will use negotiation skills to resolve disputes, complaints, and ensure the best outcomes.
As part of the Senior Leadership Team, you will have the opportunity to be part of a supportive, dynamic, and outcomes-focused service committed to enhancing quality and continuous improvement.
Main duties of the job
You will provide operational leadership to the East locality ongoing review and Mental Capacity Act Teams to ensure their efficiency, responsiveness, and performance against agreed KPIs.
Providing line management to Team Leads in your area of service, acting as a point of escalation and providing advice on the management of complex service issues. You will work with team leads to monitor service performance and develop, implement, and review plans to address key issues.
In line with NHS Dorset's care assurance process, you will be responsible for the assurance of packages of care within your locality, ensuring that these are safe, sustainable, and represent best value.
You will work with your teams and service colleagues to identify potential service risks and, where appropriate, take ownership of these, developing and implementing plans to address identified risks.
You will work closely with system partners to develop collaborative relationships based on a solution-focused approach and attend relevant meetings to provide representation for the AACC Team as required.
You will lead on investigations of complaints relating to your locality, ensuring timely responses and that identified learning is used to support the continuous improvement of the service.
You will support the CHC disputes and NHS England Independent review (IR) processes through chairing meetings, presenting cases to independent panels, and acting as an independent ICB representative at IR panels.
About us
We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.
Dorset ICS is made up of:
* NHS Dorset Integrated Care Board
* University Hospitals Dorset Foundation Trust
* Dorset County Hospital Foundation Trust
* Dorset HealthCare University Foundation Trust
* Bournemouth, Christchurch, and Poole Council
* 194 town and parish councils
* 18 primary care networks (made up of 73 GP practices)
* Southwestern Ambulance Service Foundation Trust
* Dorset Police
* Dorset & Wiltshire Fire and Rescue Service
* 7,300 voluntary organisations
What we do
The Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.
ICSs have four core purposes:
* Improve outcomes in population health and healthcare
* Tackle inequalities in outcomes, experience, and access
* Enhance productivity and value for money
* Help the NHS support broader social and economic development
Job responsibilities
Please see attached full Job Description.
Please note this post is open to Dorset ICS candidates only.
The post holder will play a key role as a member of the All Age Continuing Care Senior Management Team (SMT) in supporting the All Age Continuing Care (AACC) service across Dorset. Working within the remit of the National Frameworks for Continuing Healthcare and Children and Young Peoples Continuing Care, the post holder will be responsible and accountable for managing and leading the operational workstreams within their workplan to deliver an effective high-quality, person-centered service.
The post holder will support the Senior Operations Manager and Head of AACC in managing and developing the All Age Continuing Care service, working in conjunction with external stakeholders to implement a local vision of All Age Continuing Care services, ensuring the delivery of key quality outcomes and strategic objectives for NHS Continuing Healthcare services across Dorset.
This post will require high-level communication skills and a proven capacity to work in a multi-disciplinary way at an operational and strategic level. The post holder will have the ability to engage with key stakeholders and have demonstrable competencies in managing All Age Continuing Care services and providing leadership to colleagues to implement strategies across Dorset and support the development of local and national policies.
The post holder will support the Senior Operations Manager and Head of AACC in the production of reports and analysis, providing timely, responsive, and accurate business intelligence against key objectives and priorities, liaising with commissioning functions which will require strong and effective working relationships with internal and external colleagues.
The post holder will be required to make judgments involving highly complex facts and situations which will require analysis, interpretation, and comparison of a range of options. They will need to be aware of, and to understand, local strategy and local and national policy and be able to interpret and make judgment on various situations, taking account of these strategies and policies, to determine the correct course of action. This will be particularly relevant as many queries will have more than a straightforward choice of options.
The post holder will support the development of relevant policies and guidance in response to evolving changes and developments in service.
The post holder should hold a full UK driving license and have access to a vehicle to fulfill the requirements of this post.
Person Specification
Qualifications
* A relevant professional qualification / registration in health or social care.
* Masters level qualification or equivalent knowledge, skills, and experience.
* Knowledge of NHS All Age Continuing Care and associated procedures and practices, underpinned by theoretical knowledge of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care and Children and Young Peoples Continuing Care.
* Evidence of Continued Professional Development.
Skills, abilities and knowledge
* Ability to balance a highly complex workload with ever-changing priorities.
* Ability to organise staff and workflows to meet demand.
* Requirement of highly developed skills of accurately assessing, planning, implementing, and evaluating care.
* Excellent observational skills and attention to detail.
* Ability to take initiative, be proactive, plan workload, set priorities, and meet deadlines.
* Proven track record of working under pressure to strict deadlines.
* Excellent influencing and negotiation skills.
* Excellent written and verbal communication skills.
* Able to have a flexible approach and work effectively as part of a team in a challenging environment.
* Able to identify new approaches and views of problems and look beyond existing structures to produce new solutions.
* Good working knowledge of Microsoft packages.
Experience
* Advanced theoretical and practical knowledge of a range of work practices and procedures including workforce management, performance management, risk management, protection of vulnerable adults, information governance, etc.
* Expert knowledge, analysis, and interpretation of Government legislation and policies.
* Evidence of management skills in recruitment and selection, performance management, and project management.
* Proven history of reviewing financial reports to ensure consistency and accuracy.
* Experience of change management.
* Previous line management or staff support experience.
* Recent previous experience of working within a customer-focused environment.
* Previous experience of planning and organising multiple panels and case conferences.
* Knowledge and experience of governance and management of Personal Health Budgets.
* Previous experience of working with local authorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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