My client is a leading provider of lift maintenance, repair, and modernisation services across the UK. With a strong reputation for reliability, expertise, and customer service, they work with a range of clients, from residential buildings to commercial and industrial properties. They are currently seeking a Sales & Operations Administrator to join their team in Redditch. This role is ideal for someone with strong organisational skills, excellent communication abilities, and a proactive approach to supporting both sales and operational activities. Key Responsibilities: Provide administrative support to the sales and operations teams, ensuring smooth day-to-day processes. Prepare quotations, contracts, and documentation for clients. Handle customer enquiries via phone and email, offering professional and prompt assistance. Referencing part numbers from spreadsheets, receiving part requests from Engineers and generating quotes accordingly. Maintain and update internal databases and records accurately. Assist with scheduling and coordination of planned repair works. Process purchase orders, invoices, and assist with financial administration as required. Work closely with internal teams to support business operations and drive efficiency. What They're Looking For: Previous experience in an administrative role, ideally within a sales or operations environment. Strong organisational skills with the ability to multitask and prioritise workload. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with CRM systems is advantageous. A proactive, problem-solving mindset with attention to detail. Ability to work effectively both independently and as part of a team. What's On Offer? A basic annual salary of up to £30,000pa. 25 days' annual leave, plus Bank Holidays. Enrolment into the company's pension scheme, after probationary period. A friendly, welcoming work envirnonment with opportunity to grow your career in an exciting, growing industry. f you have the skills and experience to excel in this role, we’d love to hear from you