Marine Troon Hotel is seeking a Senior Concrege join its brilliant team of hospitality enthusiasts There has never been a better or more exciting time to be a part of the Marine Troon Have you always wanted to be part of the Newly opened team for a Newly branded and recently refurbished hotel? Do you enjoy creating empathic guest experiences? If you do, we'd love to meet you. The Opportunity We are looking for the Senior Concrerge to work as part of the Marine Troon, Team. Duties will include Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner. Support with checking guests in and checking guests out (when required). Have an understanding of the daily hotel status, including VIPs, events and occupancy levels. Parking and retrieving guest vehicles, efficiently and safely and ensuring keys are kept safe. Assists guests with storing and carrying luggage. Provide our guests with information about the hotel facilities. Recommend & make reservations for guests to ensure they enjoy the community. Receive/store mail and messages for the hotel and guests. Responsible for maintaining the cleanliness of the front of house area. Take part in the Front of House upselling initiatives. Take full ownership of guest requests or concerns. Liaise with other departments to ensure that all our guests will receive personalised service. Check Alice regularly for guest requests/Maintenance issues/communication between departments. Other duties can be assigned within the scope of the role. Training & development of concierge team WHAT WE ARE LOOKING FOR FROM YOU A full driving license is required (over the age of 21 - for insurance reasons) Knowledge of PMS (desirable) customer service experience A positive attitude and someone who makes our guests smile A great team player who works well with others Ability to communicate in English, verbally and in writing Basic computer skills Ability to work shifts, weekends, and bank holidays Experience of managing a team We have a variety of hours available and can be flexible with contracts. The Perks Enrolment in pension from Day 1 for all eligible team members Meal on each shift in a dedicated team member restaurant Access to everyday discounts from high street retailers Discounted hotel room rates for you and your family (T&C’s apply) Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash Incentive schemes Access to participating in healthcare plans and insurance plans – just in case Positive team working environment Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About The Hotel Located on the beautiful South Ayrshire coastline, with bespoke views over the Royal Troon Golf club and across to the Isle of Arran, our stunning 4-star hotel in Ayrshire has everything you need for a relaxing getaway. Built-in 1894, The Marine Hotel was designed by notable Glaswegian architects Salmon and Gillespie and is a significant landmark in Troon. Now newly refurbished, our hotel features subtle Scottish themes, fabrics and textures all laced with the history of our building and surrounding area. Whether you’re joining us for a golf weekend, a romantic getaway, a meeting or special occasion, expect elegance, comfort, and above all else, true Scottish hospitality. About us Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com