Job summary The post holder will be responsible for working on the front line in the Cardiac Cath Lab and Clinical Investigation Unit at Frimley Health. The post holder will be responsible for supporting the provision of a seamless service to patients and staff within the cardiology footprint. The post holder will provide a high-quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner. Main duties of the job To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional and seamless service to patients and visitors. To welcome and check patients into the department as well as check patient details are correct and amend or update details on EPIC when necessary in accordance to standards set by Information Governance. To answer and deal with any queries face to face, via the telephone or via EPIC To liaise with external and internal patient transport About us Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties Date posted 29 October 2024 Pay scheme Agenda for change Band Band 2 Salary £24,873 a year Per annum incl HCAS Contract Permanent Working pattern Part-time Reference number 151-KMU107 Job locations Frimley Park Hospital Portsmouth Road, Frimley Camberley GU16 7UJ Job description Job responsibilities To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area. To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate. To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect. To book patients for blood tests or ECG's as and when required To ensure that clinic outcomes, including attendance, DNAs and their pathway status are recorded. To be responsible for cashing up, closing outpatients clinics within 24 hours. To adhere to the Trust Access Policy To carry out ad-hoc tasks as required to help the department Job description Job responsibilities To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area. To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate. To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect. To book patients for blood tests or ECG's as and when required To ensure that clinic outcomes, including attendance, DNAs and their pathway status are recorded. To be responsible for cashing up, closing outpatients clinics within 24 hours. To adhere to the Trust Access Policy To carry out ad-hoc tasks as required to help the department Person Specification Qualifications Essential GSCE English or equivalent Microsoft, Outlook, Word, and Excel Skills Essential Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy Good verbal and written communication skills Able to remain calm under pressure when working in a busy environment Ability to work on own initiative, and also as part of a team, self motivated, flexible approach Desirable Knowledge/use of EPIC Experience Essential Dealing with the public/customer service Previous clerical experience Ability to adapt using different systems as appropriate Person Specification Qualifications Essential GSCE English or equivalent Microsoft, Outlook, Word, and Excel Skills Essential Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy Good verbal and written communication skills Able to remain calm under pressure when working in a busy environment Ability to work on own initiative, and also as part of a team, self motivated, flexible approach Desirable Knowledge/use of EPIC Experience Essential Dealing with the public/customer service Previous clerical experience Ability to adapt using different systems as appropriate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital Portsmouth Road, Frimley Camberley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)