Severn Trent provides critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year.
Our Technology team is vital to keeping the operation moving, as we deliver and maintain secure, stable, and highly available IT and CNI services to all areas of our business. We’re stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers' experience.
We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and the communities where they live.
EVERYTHING YOU NEED TO KNOW
Here at Severn Trent, we’re looking for our next skilled and experienced IT Engineer to join our End User Computer (EUC) Team to expand the skills and technologies of our IT Operations function.
As an EUC Engineer, you’ll manage our complex hybrid cloud and on-premises infrastructure. This role requires a strong technical background in Microsoft technologies, a deep understanding of Infrastructure as Code (IaC) principles, and a solid foundation in ITIL best practices.
You’ll help set the standards for the Severn Trent customer experience and proactively feed into technical documents, strategy, and product selection, contributing towards the delivery process, support and maintenance, as well as making recommendations for and implementing continual improvement to STW. You’ll be engaged & responsible for day-to-day EUC operations, troubleshooting, whilst adhering to agreed SLA’s and OLA’s across Technology and the wider business.
In this role, you’ll work with various stakeholders & provide technology expertise, whilst seeking improvements in processes by clearly understanding our business drivers and the IT systems which drive them.
Key accountabilities and technologies in the role include:
* Support, maintain, and improve implementations of a Hybrid estate of Microsoft 365 and Microsoft Modern Workplace based solutions. Building on AAD and Endpoint Manager platforms.
* Install, maintain, and optimise our VDI environment, utilising Citrix DaaS in Azure, Azure Virtual Desktop, and Windows365.
* Maintain and enhance our use of Microsoft Intune and Windows Autopilot to improve centralised management of devices (laptops, tablets, phones) in our organization. Focusing on streamlining device provisioning, management, and packaging of application delivery, making it efficient, compliant, and user-friendly.
* Implement solutions which drive automation and scripting to help reduce time spent by support teams and in turn. To develop and enhance monitoring and healing response times and solutions. Using Infrastructure as Code (IaC) principles and technologies such as Powershell, Terraform, Azure Resource Manager (ARM), and playbooks such as Ansible.
* Help resolve technical issues and risks to customers' systems, providing appropriate technical input into Incident, Requests, Changes, RCAs, and Risk mitigation as well as enhancing documentation and knowledge base resources and ultimate resolution of issues, focusing on eradication of repeat incidents.
* Management and communication of stakeholder expectations and customer service needs.
* You will also be on an on-call rota.
WHAT YOU’LL BRING TO THE ROLE
You’ll join the team with experience of working in a Technology department, alongside experience of being in a similar role where you have provided administration and analysis support.
The EUC Engineer’s primary purpose is the support and delivery of End User Compute infrastructure, devices as well as associated server infrastructure and technologies. It’s a diverse and challenging role, requiring substantial interpersonal and technical skills, as well as the ability to work under considerable pressure in a fast-paced, secure environment.
Ideally, you’ll have certifications in Microsoft Azure, Citrix, or ITIL, experience with scripting languages (e.g., PowerShell, Python), and a working knowledge of network infrastructure and security.
You’ll have strong technical expertise in Microsoft technologies, including Windows Server, Active Directory, Exchange, Azure, Intune, and Autopilot and proven experience in managing hybrid cloud environments.
Your knowledge of Citrix DaaS and its components is in depth, and you’ll have a solid understanding of Infrastructure as Code (IaC) principles and tools (e.g., ARM templates, Bicep, Terraform).
You’ll need excellent communication, time management, prioritisation, and organisation skills, with fantastic attention to detail.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:
* 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £2,225 based on company performance and subject to eligibility)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our Academy
* Electric vehicle scheme and retail offers
* Family-friendly policies
* Two paid volunteering days per year
WHATS NEXT?
This role offers a challenging and rewarding opportunity to contribute to the success of our organization by managing and optimizing our IT infrastructure. If you are a highly motivated and technically proficient IT engineer, we encourage you to apply.
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
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