This role requires nationwide travel therefore a full UK driving license is essential, Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week. Responsibilities of the role : Customer Engagement : Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. Data Management : Manage and prepare data for successful implementations. Training & Support : Train and coach staff on new processes and systems. Project Management : Work according to implementation and project plans, ensuring tasks and deadlines are met. Technical Support : Collaborate with IT and Implementation Managers to resolve technical issues. Collaboration & Communication : Participate in weekly implementation meetings, identify training needs, and address local challenges. Travel & Adaptability : Travel across the UK with some overnight stays and adapt to various demands.
Essential :
* Full UK Driving Licence
* Experience working with multiple stakeholders
* Proficient in MS Office applications (Excel, Word, etc.)
* Self-directed with excellent communication and relationship-building skills
* Flexible with travel and working hours
Desirable :
* Agile Project Management Foundation Certification
* Relevant degree or equivalent work experience
* Knowledge of the social care sector and project management best practices
* Experience in large-scale digital project implementation
In return for your dedication and commitment, you'll work in a sector that is truly rewarding with many benefits including :
* Hybrid working
* A supportive and dynamic team environment
* Opportunities for professional growth and development
* Wagestream
* DoctorLine - free service where you and members of your family can speak to a GP 24 / 7, either over the phone or via a video consultation.
* Eye care vouchers
* Refer a friend scheme
* Competitive salary
* 25 days annual leave plus bank holidays and an additional day for your birthday
* Blue Light Card Retail discount benefit scheme
* V-Assure, a free 24 hour, confidential and independent help line
* Life assurance
* Pension
Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide!