Job Description
The Logistics Coordinator will be primarily responsible for the delivery of the goods in and logistics support functions at Agilent Harwell, ensuring exceptional client interaction. The individual will work with the Facilities Manager and site team ensuring a consistent and smooth delivery. They will also be multi-skilled to meet the wide and varied requirement of the role.
Primary focus on delivery of all Goods in Operations SLA’s in accordance with KPI & Output measurements
Provide cover for business logistics function
Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
Act as a part of site Emergency team i.e., Fire Marshall, as required for emergency control activities
Report all accidents, occupational illnesses, and emergencies in relevant books/documentation
Carry out Mail Room activities as required
Monitor and maintain packaging and consumable levels
Co-ordinate site waste and recycling arrangements
Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
Provide and arrange cover for the FM team as defined by line management
In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.
Back fill for Receptionist when required.to support contract requirement.
Be part of the keyholding team for the site
The Logistics Coordinator will be expected to perform at a competent and high level in all competencies listed below.
Competencies
Delivery of all goods in and logistics support functions
Delivery and resolution for all shipping and logistics related items
Service Delivery
Quality Standards, Image and Innovation
Planning, Prioritising and Organising
Problem Solving
Trustworthy and Discreet
Passion
Self Motivation
Team Player
Living the Brand
Customer Service
Service Excellence
Effective Interaction with Others
Communication
Continuous Improvement
Strong customer services skills and experience within a high profile environment.
Present a self- image of confidence and authority to enable effective customer service delivery.
Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
Ability to easily communicate with Client.
Ability to provide services to the highest specification within a Corporate Building.
Strong team player within a Customer Service team and Service Providers.
Ability to manage goods in function in a seamless manner via effective use of the team’s resources so as to maintain business activity.
Ability to motivate self and others, excellent time management and organisational skills.
Excellent computer skills and the ability to learn new software and systems.
Computer literate
Ability to deliver goods in and logistics related items.
Hazardous goods shipping qualification beneficial
Experience of operating within a Customer Service environment providing services to the highest standard.
At a formal level the job holder will be charged with a number of Customer Service/relationship objectives including all goods in and logistics related issues as part of their annual appraisal and development plan.
At an informal level the individual will be encouraged to actively participate in the customer service and wider FM team to drive continuous improvement.