Our client is seeking a dynamic and motivated Technical Support Advisor to join the team, ensuring the highest standards of service are consistently met.
This is an exceptional opportunity for a Technical Support Advisor to join this global company within their prestigious, modern Chester office. The is a full-time permanent position.
Pay and Benefits:
The hours of work are Monday-Friday 8:30am-4:30pm and 9:30am-5:30pm (rota basis)
There may be a requirement for occasional weekend working
Salary: £32,000-£35,000
The Technical Support Representative will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.
Key Responsibilities:
The successful candidate will:
* Provide Level 2 support, handling all escalations received from level 1 as part of the Service Operating model, where more technical support is required
* Escalation of cases to level 3 where further support is required
* Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations
* Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored
* Support and training given to customers based on their specific needs
Essential Experience:
The successful candidate will:
* Have a minimum of two years’ experience working within technic...