Store Location: Merlins Walk Shopping Centre
Store Hours: 42.5
Role Overview
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Key Responsibilities
1. Have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
2. Develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
3. Coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
4. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values and behaviours, with the required skill set to meet our business needs.
5. Make commercial decisions around stock availability and merchandising.
6. Actively seek contact with key stakeholders to gain a wider understanding of the business.
7. Provide constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.
Qualifications
1. You will be as passionate about celebrating our customers’ life moments as we are.
2. Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
3. Have experience in leading and developing a team of colleagues.
4. Be prepared to work towards KPIs in a fast-paced environment.
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