We're on the lookout for a Customer Service Representative to join our client's team on a temporary basis. This role is ideal for someone who thrives in a structured environment and enjoys a mix of administrative tasks and customer interactions. With an immediate start and the potential for permanent opportunities, this could be the perfect next step in your career Location: Stockton-on-Tees (Office-Based) Working Hours: Monday to Friday, 9 AM - 5 PM Job Type: Temporary (Ongoing) What You'll Be Doing: Promptly and professionally respond to inquiries via a shared inbox. Efficiently transfer data to and from spreadsheets. Guide clients through services, terms, and conditions. Manage auto-renewal processes, including sending reminder emails and processing renewals. Send text renewal reminders by transferring data to a texting system and executing bulk text blasts. Handle cancellations by following predefined protocols and processing them in the system. Manage client calls, update information, discuss terms and conditions, and send updated documents. Triage incoming calls, ensuring they are directed to the appropriate department or personnel. What We're Looking For: Proven experience in an administrative role, ideally within the professional services sector. Strong communication and customer service skills. Ability to manage multiple tasks efficiently and effectively. Familiarity with office management systems and procedures. Benefits: Competitive salary. Free parking onsite. Opportunities for permanent employment following the temporary assignment. Ready to take the next step? Apply now by submitting your CV