We are seeking a highly organised and detail-oriented Administration Officer to join a well-established family-owned electrical business located in Ipswich. Servicing domestic, commercial, property management and body corporates clients across the Southeast Queensland, this role is perfect for someone who thrives in an autonomous environment and is passionate about delivering outstanding service.
As the Administration Officer, you will be responsible for supporting the Director and team, organizing workflows, and ensuring the highest level of service delivery.
The responsibilities of this role:
* Answering incoming enquiries (via phone and email) and providing customer support
* Assisting with providing job estimates (after training)
* Scheduling of electricians
* Processing quotes and invoices for approval
* Organising and actioning emails
* CRM updates (including creating/updating client cards, maintaining job details)
* Assisting with digital marketing (creating and sharing basic social media posts to support marketing objectives)
* Creating procedures and work instructions to support business goals
* General administrative support as required
About You
To be considered, your application should demonstrate:
* Previous aligned administration experience (ideally this will include processing of quotes and invoices)
* Well-developed communication and interpersonal skills with a strong customer service focus
* Confidence learning and using technology, with accurate data entry skills (AroFlo an advantage but not essential)
* Some experience with social media marketing advantageous (eg. creating posts)
* Proven time management skills with the confidence to work well autonomously
This role will initially be offered as a hybrid working arrangement with view of moving to in-office by end of year.
Option to choose a roster of either 9:00am to 2:30pm or 9:30am to 3:00pm.
Where to from here?
Please submit your application as soon as possible. If you have any specific questions, please phone our recruitment team or email us.
We look forward to hearing from you!
www.topoffice.com.au
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