GCC invites you to join us in our journey to create great moments for everyone, everyday Hourly Rate of pay Minimum: £ 11.21 Hourly Rate of pay Maximum: £ 11.63 Job Location: Shire Hall Hours per Week: 37.00 Closing Date: 30/09/2021 Duration: 6 Months About the job: To carry out a variety of administrative support tasks and functions to meet the demands of the Fire and Rescue Service. Working as part of a team on a rotational basis, receiving incoming telephone calls on a general helpline. Insuring callers are dealt with in a professional manner in accordance with security protocols and customer service standards. To route calls and other general enquiries and messages efficiently and effectively. This is what we need you to do Receive and field telephone calls for Gloucestershire Fire and Rescue Service Ensure security are advised of visitors to the building prior to their arrival Data processing and records management to include internal telephone numbers. Note Taking Preparing/formatting letters/ Mail-merge Dealing with incoming and outgoing Post Procure goods and services using SAP Undertake general administration tasks given to the Logistics Team – Participate in the Appraisal Review process Support the County Council’s equal opportunities objectives, promoting equality and understanding diversity Adhere to all health and safety policies, procedures and instructions, taking all reasonable care not to do anything that might endanger themselves or others; to report any hazards and risks in the workplace, to the line manager Special Conditions A current full UK driving licence Monitoring and ongoing development of outcomes As part of the annual appraisal, outcome based targets will be developed in conjunction with the post holder and will supplement this job profile. The job profile will be subject to regular review and the council reserves its right to amend or add to the accountabilities listed above. The ideal candidate will have Experience Previous experience of working in an administrative role with a good telephone manner and the ability to deal with customers Excellent Note taking skills Experience in a busy working environment Knowledge, Skills and Understanding Prioritising work, dealing with conflicting priorities and meeting deadlines Excellent computer skills, including use of Microsoft Word, Excel, Outlook and database systems Maintain accurate database records Ability to fault-find and problem solve within a database system Behavioural attributes Demonstrates Gloucestershire Employee Behaviours Ability to use initiative, work without supervision and complete tasks to a high standard Good verbal and written communication skills Build and maintain successful relationships and manage customer expectations Friendly, approachable, assertive and confident To act in a professional and polite manner at all times Flexible, adaptable and open to changing priorities and new ways of working Team player Well organised - Education & Qualifications Essential Educational or vocational qualifications equivalent to the attainment of 5 GCSE Grade A-C, to include English and maths This role is via the Temporary Staff Service, please click here Temporary Staff Service for more information. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Job Requisition ID: 1036