Job Description
Please ensure you complete an application for the role directly via the GAP Group Website\n\nOur team is the best in the industry - is it time for you to join us?\n\nThe Role:\n\nOur nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.\n\nAs the first point of contact at our depots, Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. \n\nA typical day for the this position will include:\n\nProcessing all hire desk administration including customer and supplier queries\nManaging approx.
40-50 incoming and outgoing hires per day\nEnsuring sufficient stock levels to meet customer demand and maximise sales opportunities\nLoad checking vehicles and working effectively with the depot team of drivers and fitters\nResolving customer complaints and supplier issues efficientlySuccessful applicants should demonstrate the following:\n\nPrevious experience of working within a high-volume hire desk role is essential\nExcellent customer service skills with a focus on increasing sales\nEffective communicator with strong organisational skills and attention to detail\nProficient IT skills with working knowledge of MS Office including Outlook and Excel\nStrong team player with the ability to work to own initiative\nAlthough a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.About GAP Group\n\nGAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund.
Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.\n\nBenefits include:\n\nCompetitive salary and bonus scheme\nUp to 25 days annual leave plus bank holidays\nThe option to buy up to 5 days additional leave\nContributory Pension Scheme\nLife Assurance\nEmployee Welfare Fund (Company-funded social events)\nCycle to Work Scheme\nHealth & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) \n\nSo what next?\n\nIf you fit the profile and are up for the challenge, we would love to hear from you!\n\nTo apply all you need to do is upload your CV and complete our short application form and we'll take it from there.\n\nGAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER