Job summary The role will involve, takings calls & booking patients into our system. The requirements are, clear communication skills, to be flexible in your approach and work as part of a team. Full Induction and training will be provided. Main duties of the job Wigan GP Alliance requires flexible local call handlers. The role is to cover the different streams of calls we receive and cover our increased demand. This will be within our Call Centre operating hours, which are Monday to Friday 08:00 - 20:00 & Saturdays & Sundays 8 am-4 pm. We offer shift patterns 8 am -2 pm and 2pm to 8pm & Saturday & Sunday 8 am -4 pm. Overtime is available. The role involves taking calls from residents of Wigan and Leigh, that wish to have a medical appointment. We provide patients with bookable appointments or signpost to other services if required. Experience is preferred but full training will be provided,the hours we are looking to recruit for:- Monday - 08:00 14:00 Friday 14:00 20:00 Alternative Saturdays 08:00 16:00 Job Types: Part-time, Fixed term contract, Temp to perm Contract length: 12 months Pay: £11.44 per hour Expected hours: 10 20 per week Benefits: Company pension Free flu jabs Free parking On-site parking Store discount Schedule: Monday to Friday & weekends Overtime Weekend availability Weekends only Ability to commute/relocate: Wigan, WN3 6PR: reliably commute or plan to relocate before starting work (required) About us Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough. We provide services across the whole Borough to a number of fixed locations. Date posted 21 February 2025 Pay scheme Other Salary £11.44 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number B0385-25-00010 Job locations 17 Beecham Court Wigan Lancashire WN3 6PR Job description Job responsibilities Wigan GP Alliance requires flexible local call handlers. The role is to cover the different streams of calls we receive and cover our increased demand. This will be within our Call Centre operating hours, which are Monday to Friday 08:00 - 20:00 & Saturdays & Sundays 8 am-4 pm. We offer shift patterns 8 am -2 pm and 2pm to 8pm & Saturday & Sunday 8 am -4 pm. Overtime is available. The role involves taking calls from residents of Wigan and Leigh, that wish to have a medical appointment. We provide patients with bookable appointments or signpost to other services if required. Job description Job responsibilities Wigan GP Alliance requires flexible local call handlers. The role is to cover the different streams of calls we receive and cover our increased demand. This will be within our Call Centre operating hours, which are Monday to Friday 08:00 - 20:00 & Saturdays & Sundays 8 am-4 pm. We offer shift patterns 8 am -2 pm and 2pm to 8pm & Saturday & Sunday 8 am -4 pm. Overtime is available. The role involves taking calls from residents of Wigan and Leigh, that wish to have a medical appointment. We provide patients with bookable appointments or signpost to other services if required. Person Specification Qualifications Essential Minimum Grade C in Maths and English, or equivalences. Computer literate Confident communicator Flexible Desirable Knowledge of System one desirable, however full training will be provided. Person Specification Qualifications Essential Minimum Grade C in Maths and English, or equivalences. Computer literate Confident communicator Flexible Desirable Knowledge of System one desirable, however full training will be provided. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wigan GP Alliance Address 17 Beecham Court Wigan Lancashire WN3 6PR Employer's website http://www.wigangpalliance.org (Opens in a new tab)