Sales & Customer Experience Director - World Travel Holdings UK
Company Description
World Travel Holdings UK, co-founded in June 2008, is a leading multi-brand travel distributor based in Chorley, Lancashire. The company owns brands such as Cruise118.com, SixStarCruises, and RiverVoyages.com and is known for delivering exceptional customer service through its 'Cruise Concierge' concept. Fully bonded by the Association of British Travel Agents, World Travel Holdings UK offers the best rates and service in the UK cruise industry.
Role Description
This is a full-time hybrid role for a Luxury Sales Manager - Cruise at World Travel Holdings UK in Chorley. The role involves managing a team of luxury cruise agents through team leaders, developing sales strategies, building and maintaining client relationships, and meeting sales targets.
Qualifications
* Experience in luxury travel sales is essential
* Cruise industry & Call Centre experience is preferred
* Strong communication and interpersonal skills
* Experience of managing and developing 1st line managers
* Extensive experience of sales coaching
* Sales strategy development and strong people management skills
* Excellent negotiation and closing skills
* Knowledge of luxury travel trends and destinations
* Experience in customer service and resolving customer issues
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Sales and Business Development
Industries: Travel Arrangements
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