We are currently looking for an experienced Customer Experience Manager to join a well established housing association in the East Midlands area. Customer Engagement Manager Mon-Fri/ 37hrs Lincolnshire Permanent £40,000 - £43,000 annually As a Customer Experience Manager, you will be: Working collaboratively across all service areas developing customer insight and feedback to continuously improve Overseeing the development of Customer Engagement Responsible for the delivery of the service area budget management and business performance Responsible for maintaining and tracking report progress, maximising customer engagement Ensuring safeguarding in our community engagement and development work in line with safeguarding policies To be successful as a Customer Experience Manager, you will have: A strong enthusiastic management style A minimum of 2 years' experience of customer engagement with clearly evidenced outcomes and impacts An innovative approach to customer involvement Experience developing and delivering a range of communication tools which provide clear, consistent, and timely information to external and internal partners Experience in setting up and maintaining partnerships with a range of stakeholders Developed strategies and action plans The benefits of being a Customer Experience Manager are, but not limited to: Agile work style Development and progressive training Opportunity to work within an established organisation If this is something that you'd be interested in apply directly with your up to date CV. Alternatively you can send it to, or call in on 07488 866 707.