Job Purpose and Summary Canon Ireland is looking for a talented Senior FieldEngineer to join our Production Print team, providing top-notch service and support to our customers in Muster and on occasion Leinster. This role offers a unique opportunity to work with Inkjet/Toner production print devices, delivering excellence in maintenance, troubleshooting, and customer support. You’ll thrive in an environment that encourages continuous learning and development, offering you access to a wide range of resources and support to help you grow your career and enhance your technical skills. If you\\\'re passionate about problem-solving, customer service, and cutting-edge print technology, this is the perfect role for you! Why Canon? Continuous Growth & Development: We invest in your future with a comprehensive Training & Development Program, providing you with the knowledge and skills to excel in your role and advance your career. Inclusive Culture: Canon is committed to fostering an inclusive and equitable work environment where all employees feel valued, respected, and empowered to thrive. Sustainability: Join us in our mission to reduce environmental impact and make a positive contribution to society, as we embrace our Kyosei philosophy of living and working together for the common good. What we giveAs a Senior Production Field Engineer, you will: 1. Maintain, Repair & Optimize Production Print Devices: Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly. Stay up-to-date on software updates and technical bulletins, keeping devices at peak performance. Calibrate and profile printers for colour accuracy, optimizing output quality. 2. Provide Expert Technical Support: Support the team by taking ownership of technical problems and escalations. Act as liaison between technical specialists and local service team. Assist service manager in overseeing hardware/software upgrades and complex technical issues. 3. Work on Major Installations and Projects: Contribute to/lead large installations, collaborating with key stakeholders to ensure success. Ensure all work is executed to high standards, meeting customer expectations. 4. Proactive Customer Engagement: Demonstrate exceptional customer service, building strong relationships and offering proactive support. Provide training to customers on product usage, maintenance, and advanced applications. 5. Drive Continuous Improvement: Identify opportunities for performance improvement and resolve issues independently. Ensure all activities are accurately documented in line with Canon guidelines and policies. What we askExperience & Technical Skills: You have 3+ years of sector experience, servicing Toner, Inkjet, or Wide Format production printers, or other related experience. Proficient in hardware and software troubleshooting, fault-finding, and device management. You will needClosing Date - 28.02.25 Location - Field Based - Munster Salary - €55,659 plus in-role progression zonesKey BenefitsCompany vehicle Life Assurance & Private Medical Insurance Pension Scheme (DC scheme up to 8% personal and 12% company contribution) Generous Paid Leave: Up to 27 days holidays per year + Holiday Purchase options Paid Maternity/Paternity Leave Cycle to Work Scheme, Volunteer Days, and more! Summer Hours, Family Day, and Funded Social Events No Agencies pleaseFurther informationCustomer Focus: You are dedicated to providing outstanding service and building long-term customer relationships. Problem-Solving Expertise: You can tackle complex technical problems and develop effective solutions. Team Player: You’re comfortable working with a diverse team and contributing to the success of the group. Communication Skills: Excellent verbal and written communication skills, enabling you to interact effectively with customers and colleagues.