We are looking to provide cover in our service delivery team to continue to mature our IT service management provision. The individual will contribute to building and maturing service management and governance models with the Head of IT Service Delivery. The role will work across the organisations central support teams and business units, having a strong focus on availability and performance. The role is primarily responsible for; - IT Vendor Management. - Stakeholder Management. - Service improvement. This is a 9 Month Fixed Term contract covering someone on equal family leave. This is a hybrid role with travel required to the office a few times a week. Main purpose & goals - Responsible for IT vendor management ensuring performance is managed through regular service review meetings. - Act as an escalation point for Vendors/Stakeholders - Track vendor performance through reporting pack. - Implement service improvement plans with key vendors. - Manage and drive the implementation of service improvement plans with internal and external support teams, to reduce incident volumes - Run, document and manage lessons learned activity and the subsequent actions - Take the lead on P1 and if necessary P2 incident management and communication - Build relationships with stakeholders within IT, Central support and with Practice Managers at each Business unit. - Responsible for small to medium service transition/introduction projects. - Work with Service Desk Manager and team to ensure vendors and stakeholder information is acted upon - Priority 1 management with internal business, IT team & Vendors - Provides cover for other roles in the team - Works to tie IT teams together and provide a unified front to customer/stakeholders - Raise risks identified via vendors or stakeholder meetings which could have an impact to service, financial revenue or reputation. - Contribute to monthly reporting pack. - Visits to Brand locations and Suppliers where applicable. - Create ad hoc reporting as requested. - Any other activities to aid the successful functioning of the team. Experience - 2 Years Service Delivery Manager experience in a medium to large organisation spread across multiple locations Cira 100 Vendor Management across multiple disciplines - Stakeholder Management across multiple regions disciplines - Service improvement at volume - ITIL/ITSM processes - Understanding of IT concepts and architectures - ITSM Tool - Microsoft ITIL V3/4 - Full driving licence and access to vehicle to fulfil the requirements of the role. About Us Linnaeus is a forward-thinking partnership of highly respected primary care and referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession. We are all individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A BETTER WORLD FOR PETS. At Linnaeus we carefully select the practices we partner with to ensure the highest levels of patient care across our group. Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We work with different types of practices, in every field of veterinary medicine, including small animal, farm and equine. We also have our Five Principles which form the foundation of how we do business today and every day and we put these at the centre of every decision we make. This means: - We are committed to Quality of work and contributions to society. - We embrace our Responsibility (as individuals and a company) to act now. - We base decisions on Mutuality of benefit to our stakeholders. - We harness the power of Efficiency to use our resources to maximum effect. - We have the financial Freedom to make our own decisions, unrestricted by motivations of others.