Job summary We are seeking an organised, self-motivated, and enthusiastic individual with a positive outlook to driving change. You will need to be resourceful and flexible, with the ability to work effectively in encouraging and line managing a small admin team. You would be required to work collaboratively with admin and clinical colleagues to review, develop, and implement processes and procedures to help improve efficiencies and provide effective and comprehensive administrative support across all teams who use our Community Adult Mental Health Outpatient Services. Main duties of the job Possessing excellent communication skills both written and verbal is essential, alongside proven experience of supervising staff on a day-to-day basis, as you will be required to provide your team with support/guidance and development opportunities, through regular supervisions and appraisals. Although fully supported by your line manager, you will be required to regularly work on your own initiative and organise your own workload, as well as that of others, with the confidence to delegate tasks to meet deadlines and service needs. Maintaining confidentiality is essential and you will be required to respond professionally to enquiries both internally and externally, withthe ability to exercise judgement and problem solve quickly. For more information on this role please see the attached support information. This will give you a better overview of the role and requirements. About us At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. These include: generous annual leave entitlement which increases during your time with us and an opportunity to purchase additional leave. flexible working opportunities regular supervisions and yearly appraisal excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more. salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more. discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support groups We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity, and respect. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Pro Rata - Per Annum Contract Permanent Working pattern Part-time Reference number 444-7072466-CG Job locations Yew Tree House 87 Radford Road Leamington Spa CV311JQ Job description Job responsibilities You will need to have excellent organisational skills and the ability to multitask and be flexible in your approach to planning and prioritising conflicting demands to meet deadlines and manage a range of complex duties. Key responsibilities will be varied, and you would be working closely with service leads and admin colleagues supporting each other, as part of a team, sharing best practice and implementing agreed changes to systems and working practices. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. Job description Job responsibilities You will need to have excellent organisational skills and the ability to multitask and be flexible in your approach to planning and prioritising conflicting demands to meet deadlines and manage a range of complex duties. Key responsibilities will be varied, and you would be working closely with service leads and admin colleagues supporting each other, as part of a team, sharing best practice and implementing agreed changes to systems and working practices. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. Person Specification Desirable Essential Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Excellent organisation skills and ability to multitask Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a supervisory role and delegating work Desirable Experience of working in a busy office / customer care environment Ability to deal professionally with enquiries from staff, service users and stakeholders Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines Ability to manage and prioritise own and other's workload and use own initiative Excellent knowledge and understanding of reception / office procedures Ability to problem solve and deal professionally with complaints Person Specification Desirable Essential Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Excellent organisation skills and ability to multitask Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a supervisory role and delegating work Desirable Experience of working in a busy office / customer care environment Ability to deal professionally with enquiries from staff, service users and stakeholders Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines Ability to manage and prioritise own and other's workload and use own initiative Excellent knowledge and understanding of reception / office procedures Ability to problem solve and deal professionally with complaints Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry and Warwickshire Partnership Trust Address Yew Tree House 87 Radford Road Leamington Spa CV311JQ Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)