Job summary
The objective of the Digital Development and Transformation Lead is to work with the PCN to develop and support delivery of a strategic plan to expand and implement digital capability, alongside the progression and collaboration of Practices within Mid Furness Primary Care Network. The plan will be underpinned by a quality improvement methodology.
Develop and implement the Digital & IT Transformation Plan with the intention of ensuring that the PCN and its member practices consistently utilise the latest technology to improve patient services, maximise clinical efficiency, enhance internal communications and support improved information management.
Main duties of the job
1. Enhance integrated working, building on staff skills and improving capabilities
2. Drive efficiency and minimizes waste
3. Delivered through evidence-based data to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience.
4. Aligned to areas within MF PCN Health Improvement and Neighbourhood Inequalities Plan. ( Business intelligence, analytical data)
5. Protecting and developing our workforce
6. Takes into consideration the digital maturity of the PCN
7. To improve digital accessibility for our patients
8. Keep up to date with new digital and IT developments in areas of PCN & practice support (, telephony; websites & social media; intranet) and clinical delivery (patient communication; triage systems; workflow optimisation
9. Develop good working relationships with the ICB and other IT & Digital teams to identify opportunities for support and development.
About us
Mid Furness Primary Care Network consists of 4 practices serving a population of approximately 30,000 patients.
We are a forward thinking and dynamic Primary Care Network, which seeks to deliver clinical excellence and patient care to its patient population. Our aim is to provide exemplary care; find innovative solutions in general practice, deliver the best care we can to our patients, and seek like-minded individuals to join our excellent team.
Job description
Job responsibilities
Duties & Responsibilities:
10. Enhance integrated working, building on staff skills and improving capabilities
11. Drive efficiency and minimizes waste
12. Delivered through evidence-based data to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience.
13. Aligned to areas within MF PCN Health Improvement and Neighbourhood Inequalities Plan. ( Business intelligence, analytical data)
14. Protecting and developing our workforce
15. Takes into consideration the digital maturity of the PCN
16. To improve digital accessibility for our patients
17. Keep up to date with new digital and IT developments in areas of PCN & practice support (, telephony; websites & social media; intranet) and clinical delivery (patient communication; triage systems; workflow optimisation
18. Develop good working relationships with the ICB and other IT & Digital teams to identify opportunities for support and development.
Main Responsibilities
Leadership and Management
19. To manage and implement digital tools for the PCN.
20. To proactively project manage all digital projects and also evaluate the effectiveness.
21. To work with the management team on recruitment and development of workforce plan
22. Deliver and support nonclinical training.
23. To ensure all staff (current and newly recruited) receive training on the digital tools within the PCN
24. To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology
25. To remain up to date with the national and local PCN guidance.
Governance
26. To create and maintain accurate documentation in relation to standard operating procedures, project management.
Skills
27. Communication, relationship building, and presentation skills will be essential to actively engage and promote PCN progression with all the team.
28. To work in partnership with the PCN leadership and management team
29. To develop relationships with practice staff, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice
30. To deliver technical information in a non-technical and engaging way to a range of stakeholders
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues by:
31. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation
32. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
33. Behaving in a manner which is welcoming
34. Behaving in a manner that is non-judgmental and respects circumstances, feelings, priorities, and rights.
Duties will vary from time to time under the direction of the PCN Management, in agreement with the post holder, dependent on current and evolving practice workload and staffing levels.
All staff have an individual responsibility to comply with the organisations policies and practices.
Person Specification
Experience
Essential
35. Significant experience of using IT packages to an advanced level
36. Education and training of others on a 1-1or a group basis
37. Experience of supporting others through change
38. Experience of using EMIS and other General Practice related software
39. Experience of using project management techniques to deliver successfully
40. Experience of change management and/or project work that influenced change
41. Experience of using Excel spreadsheets for complex reporting
42. Experience of process mapping to deliver IT solutions
43. Understanding of Data Protection Act and GDPR
44. Experience of working as part of a team
45. Experience of leading teams to support learning and success
Desirable
46. Experience of building relationships with other organisations and partners
47. Knowledge of Primary Care Qualities and Outcomes Framework & PCN impact and Innovation Fund
Qualifications
Desirable
48. Degree Level qualification in IT related subject or equivalent gained through practice.
49. Masters level qualification in a relevant field or equivalent experience
Skills and Knowledge
Essential
50. Excellent oral and written communication skills
51. Negotiation and influencing
52. Policy and procedure writing
53. Management skills, training/ leadership/motivation
54. Demonstrate capability too plan work programmes over short- and medium-term timeframes
55. Advanced Microsoft Office skills including Word, Excel and Outlook and able to provide training re these
56. Work independently on designated tasks
57. Demonstrate ability to work to deadlines and manage conflicting demands
58. Plan service developments and manage the change process
59. Excellent interpersonal and communication skills including verbal, visual and written data presentations, including the ability to explain highly technical information to non-specialists, and PCN GP Practice partners
Other
Essential
60. Ability to travel across geographical area of the PCN