Job summary The Admin Manager/Patient Pathway Manager (PPM) is the first point of contact for all administrative queries in the Department. You will be is responsible for supporting, leading and developing a large administrative team as well as being responsible for managing patient pathways. As Admin Manager/PPM, you will be responsible for the line management of the administration team and medical secretaries who support the running of the Department. We are looking for someone who is an excellent role model, can support staff with training and development and inspire the team to work to continuously improve the patient experience and ensure that the Department runs smoothly. As an Admin Manager/PPM, you will be a valued member of our diverse team. You will make a difference by ensuring that the administrative function of the Department operates smoothly so that our doctors and nurses are supported in their work, and patients have a good experience. You will also ensure that patient waiting time targets are met to ensure patients are seen in a timely manner. This post offers exciting opportunities for experienced admin managers who are looking to further develop their knowledge and skills. Previous postholders in this role have progressed into senior positions in the Trust, such as Senior Speciality Managers and project managers. If you feel you have the skills required for this role, we want to hear from you Main duties of the job To support the Senior Speciality Manager in providing leadership and line management to the Department's administrative team. This includes providing development opportunities andregular 1-1s and leading by example to support the morale of the team. To be the main point of contact for the secretarial, administrative and clerical services supporting patient activity in the Department. To monitor patient pathways in accordance with Government Access Targets, Elective Recovery Targets and the Trust's Patient Access Policy. To provide support in the operational activity across the speciality on meeting patient access targets. To manage the Departmental rotas, including Admin, Theatres, Consultant and On-Call. Acting as the administrative lead and point of contact for low-level PALS queries. Investigating all administrative aspects of formal complaints to be fed back to the Speciality Triumvirate. About us At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in thetop 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 427-6952440 Job locations Royal United Hospitals Bath NHS Foundation Trust Combe Park Bath BA1 3NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. We have two positions available for this exciting role - one in the Gynaecology Department and one in the Breast Unit. We would love to hear from any candidate interested in this role for either Department and can explore at interview any preference of Department. Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. We have two positions available for this exciting role - one in the Gynaecology Department and one in the Breast Unit. We would love to hear from any candidate interested in this role for either Department and can explore at interview any preference of Department. Person Specification Qualifications & Training Essential Post-GCSE qualification e.g. A level, advanced/ level 3 apprenticeship, NVQ 3 or equivalent experience Completion of staff management courses such as conducting appraisal, managing performance and sickness (may be internal courses). Desirable Degree (or equivalent) Knowledge & Experience Essential Significant previous administrative and secretarial experience Knowledge and/or previous experience of working within the NHS or similar health care setting Desirable Experience of conducting appraisals and annual reviews Person Specification Qualifications & Training Essential Post-GCSE qualification e.g. A level, advanced/ level 3 apprenticeship, NVQ 3 or equivalent experience Completion of staff management courses such as conducting appraisal, managing performance and sickness (may be internal courses). Desirable Degree (or equivalent) Knowledge & Experience Essential Significant previous administrative and secretarial experience Knowledge and/or previous experience of working within the NHS or similar health care setting Desirable Experience of conducting appraisals and annual reviews Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address Royal United Hospitals Bath NHS Foundation Trust Combe Park Bath BA1 3NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)