Are you a highly experienced SCPHN, who leads with compassion, pride and vision? An exciting opportunity has arisen for an experienced, highly motivated Health Visitor or School Nurse to lead and manage the South public health nursing team. You will have excellent communication skills and meet the requirements of the Personal Specification and Job Description.
The Team Manager is responsible for the management and leadership of the Public Health nursing team within the community, to ensure the delivery of a safe, high-quality evidence-based service for children, young people and their families.
The successful candidate will be working within the public health nursing service in the South locality, leading a team of health visitors, school nurses, and skill mix support staff delivering the Healthy Child Programme to children, young people, and their families.
If you are an experienced inspirational leader with good communication and management skills, we would like to hear from you.
Main duties of the job
The Team Manager is responsible for the management and leadership of the Public health team within the community, in order to ensure the delivery of a safe, high-quality evidence-based service for children, young people, and their families.
You will lead and co-ordinate the delivery of the Healthy Child Programme 0-19 years to a defined population. Co-ordinate and support the team, monitor the health outcomes and delivery of the programme.
Job responsibilities
MAIN DUTIES/RESPONSIBILITIES:
5.1 Responsibilities for Patient Care:
1. The post holder is accountable to the PHN Service Manager for the direct delivery of the PHN service by their designated team, ensuring it is person-centred, responsive, adaptable, and provided according to patient need and available resource.
2. To ensure there are robust multi/unidisciplinary team processes in place within their team that includes timely response to requests for help, initial assessment and formulation of care plans and review processes.
3. Ensure that service users and the public receive relevant information, such as correspondence and phone calls, information about the service, public health announcements, and health promotion information in an accessible and timely way.
4. Implement the service user feedback and involvement process, ensuring local resolution of any issues if at all possible, and take action to improve services as a result of feedback.
5. Be aware of child and adult safeguarding procedures and guidelines and ensure their effective implementation.
6. Undertake up to 20% direct clinical work, depending on the varying needs of the team.
5.2 Communication and Key Working Relationships:
1. Key working relationships: CYP PHN Service Manager, CYPFS managers, professional leads, HR, managers of childcare and educational settings.
2. Demonstrate a positive attitude to service users, treating all with respect and courtesy and supporting staff to do the same. Challenge inappropriate communication.
3. Deals with sensitive issues raised by patients and staff and presents contentious information back to patients and staff, whilst remaining sympathetic to individual needs.
4. Develop and sustain effective communication channels and co-operation between patients, clinicians, administrative staff, and other health and education providers.
5. Motivate staff to improve patient care and to meet quality targets whilst undergoing change.
6. Ensure that the team communicates accurately and accessible information to service users, recognising barriers in communication and addressing these.
7. Lead relevant meetings and deliver presentations to groups of service users, partners, and staff where information might be contentious.
8. Develop and maintain effective working relationships with key stakeholders, such as health and education providers.
5.3 Service Delivery:
1. Understand the needs of Plymouth population for CYP PHN services together with the current national position and local contracts and guidelines governing the provision of this type of care.
2. Contribute to service re-design and planning to meet these needs and to comply with contractual requirements and guidelines, taking into account the requirement to deliver value for money.
3. To implement effective methods of measuring service performance and quality standards against agreed key performance indicators.
4. Ensure that the team complies with any relevant legislation, policies, and protocols in respect of governance, CQC, clinical management, health and safety.
5. To implement adequate risk management within the team.
6. Investigate patient complaints and ensure that they are managed within the required timeframes.
Person Specification
Qualifications
* Registered Nurse/Midwife
* Holds the Specialist Community Public Health Nursing qualification (Degree/Masters Level)
* Evidence of continuing professional development
Knowledge
* Knowledge and understanding of key drivers such as national Policy and guidance relevant to CYP PHN services
* An understanding of effective systems for integrated governance and the management of clinical and non-clinical risk
* Management of resources and good track record of change management and efficiency savings within a team
* Knowledge of evaluating and measuring the performance of services.
Skills
* Ability to provide and receive complex and emotive information with staff, service users, carers, and other stakeholders
* Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
* Good performance management skills combining clarity around expectations, direction, and holding others to account
* Excellent organisational skills with the ability and flexibility to deal with more than one task at a time and move between tasks in order to respond to changing priorities and demands
* Developed interpersonal skills with the ability to communicate at a variety of levels
* Ability to present information clearly to a variety of audiences, verbally and in written reports
* Ability to analyse and interpret performance and financial information
* Resilient and self-motivated with drive and vision that is able to work on own and manage a range of priorities often with competing agendas
* Can use constructive criticism and openly seeks to review and reflect on own style and presentation
* Demonstrate support for the values and beliefs of Livewell Southwest and commitment to the aims and values of the NHS/Social care combined with high personal integrity
* Ability to travel between locations
Experience
* Minimum of 2/3 years experience in a leadership role.
* Management experience linked to service provision including working with senior colleagues/clinicians
* Experience of modernising working practice without additional resources
* Experience of managing a service team that will include multisite.
* Measurable track record in involving and motivating staff to improve performance.
* Proven success at managing organisational change while maintaining service quality
* Experience of managing projects and efficient planning
* Budget management experience including reducing cost, monitoring and determining corrective actions
* Experience of developing and maintaining effective partnerships with various stakeholders in the redesign of services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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