Logistics / Customer Service Coordinator£Competitive plus annual bonusBirmingham Business Park, B37Mon - Fri, 9am - 5pm
Overview:
Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.
They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
* Create and update orders and delivery requests in accordance with the Company’s procedures
* Develop and maintain good and effective working relationships between customers, suppliers and sales staff
* Support the sales teams in their objectives
* Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
* Check customer and manufacturer acknowledgements
* Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
* Work with colleagues to achieve team objective and KPI targets
* General office duties such as visitor reception, admin and filing
Essential Experience: