The Volunteering and Engagement team are delighted to be recruiting a new leader for the team.
To deliver high quality volunteering, work experience and patient involvement experiences at Central London Community Healthcare NHS Trust (CLCH).
Main duties of the job
The post holder will be responsible for:
1. Delivering high quality volunteer stewardship and impactful volunteer roles to support patients and staff across CLCH. This role will lead on all tasks in relation to the recruitment and management of volunteers adhering to quality standards and promoting the volunteer services internally and externally. You will oversee the running of pioneering projects such as Butterfly Volunteering and Volunteer to Career among others.
2. Delivering high quality Patient Representative stewardship and ensure exciting and engaging projects for members of the public to help drive improvements to projects across CLCH. The role will lead on all recruitment and engagement tasks and continue to develop the Patient Representative role across CLCH. This includes overseeing our Carer engagement work.
3. Overseeing high quality Work experiences for the communities we serve. This role will oversee the best practice around recruitment, selection and experience delivery, working with the Participation Development officer to deliver high quality experiences.
4. In all aspects of recruitment and engagement, this role will champion our commitment to being an Anchor Organisation and developing the communities we serve.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
* A comprehensive induction into the community service followed by a local induction to introduce you to the role
* Car lease scheme (only available for Band 5 and up)
* Flexible working options
* Annual travel card loan
* Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Person Specification
Education/Qualifications
Essential
* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation.
Experience
Essential
* Experience of working in the volunteer sector, including managing/supporting volunteers
* Experience of carrying out interviews.
* Experience of engaging people from a wide audience with different backgrounds, needs and motivations
* Experience of problem solving and conflict resolution.
* Experience of developing and delivering training events and programmes.
* Experience of working with challenging behaviour.
* Experience of administrative support
* Experience in the development and implementation of new programmes of work
* Experience in managing multiple, complex projects
* Experience of working in a changing environment
Desirable
* Experience of the NHS and how volunteers are key to delivering the NHS agenda
* Experience of public engagement
* Experience with HR and recruitment practices
Skills and Knowledge
Essential
* Ability to prioritise and manage workload
* Proficient at IT Skills including MS Office
* Committed to looking for opportunities to continuously improve
* Familiar with time management resources such as Microsoft Planner, Trello etc.
Desirable
* Project Management training
Employer details
Employer name
Central London Community Health Trust
Address
Soho Walk in Centre, Basement
1 Frith Street
London
W1D 3HZ
Any attachments will be accessible after you click to apply.
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