Job Summary
An exciting opportunity has arisen for two Receptionists / Administrators to join our admin team based at the Woodlands in Ipswich.
Our shift pattern is 0600-1400 and 1400-2200 for Reception, and 0800-1600 for ward admin roles.
If you are a friendly, positive and well-organised person that is interested in developing their current admin and reception skills whilst working in a fast-paced environment and you are interested in an exciting challenge, then this opportunity could be for you!
This post requires a confident, level-headed individual who can be flexible, adaptable and can work on their own initiative as well as part of our team. Good communication and telephone skills are key to maintain our high level of service. Ideally, we are looking for someone who has administration experience including good typing skills and IT knowledge.
You will also work on our wards at the Woodlands providing admin support to our clinicians, and full training for reception and administration work will be provided.
You must possess excellent time management skills, a positive approach and a friendly, helpful manner. You will need to be able to remain calm under pressure and to prioritise your workload.
Main Duties of the Job
Your Main Duties Will Include:
1. Meet and Greet - You will be the first person our patients, carers, family members and visiting professionals meet when arriving at Woodlands.
2. Answering the phone, taking messages, putting calls through or re-directing.
3. Managing diary room bookings.
4. Signing in and out security packs for staff.
5. Responsibility when fire alarms sound and other health and safety related procedures.
6. Accepting deliveries and directing post.
7. Attending MDT morning meetings, prepping for the meeting and live typing to update patient information.
8. Maintaining and updating electronic patient data.
9. Scanning, photocopying and displaying posters.
10. Supporting the wider admin within the unit.
11. Interacting with professionals, carers, and service users.
Skills We Are Looking For Include:
1. Exceptional communication
2. Typing skills
3. Knowledge of Microsoft Packages
4. Confident in abilities
5. Personable
6. Willing to learn and adapt
7. Excellent time management
About Us
We promote and adhere to the workplace values of NSFT. Our busy team reflects what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By 'living our values', we will develop our Trust, our people, and continue to improve the quality of everything we do.
Benefits Included With This Role Are:
* NHS pension
* A comprehensive in-house & external training programmes
* Career progression
* Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
* Staff physio service
* NHS discounts and many more.
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Date posted: 13 March 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £23,615 a year gross per annum (pro rata)
Contract: Permanent
Working pattern: Full-time, Part-time, Job share
Reference number: 246-ESU7051860
Job locations: Woodlands Hospital, Heath Road, Ipswich, IP4 5PD
Job Description
Responsibilities: Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY!
You will be contacted via email, but these emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications Essential:
* NVQ 2 Customer Service or equivalent qualification or experience
Desirable:
* Knowledge of Trust's electronic records
Experience Essential:
* Experience of working in a busy reception / office environment
* Experience in dealing with telephone and face-to-face communication
Desirable:
* Experience of data inputting
Knowledge Essential:
* Microsoft packages
Other Essential:
* Must have good typing skills
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details:
Employer name: Norfolk & Suffolk Foundation NHS Trust
Address: Woodlands Hospital, Heath Road, Ipswich, IP4 5PD
Employer's website: https://www.nsft.nhs.uk/Pages/Home.aspx
#J-18808-Ljbffr