COMMERCIAL PROPERTY DESK INVESTIGATOR NEEDED!
Key Information:
Salary: up to £36,000
Work Type: Fully remote
Responsibilities:
* Investigate potentially fraudulent commercial property claims.
* Promote the Commercial Investigations Team among colleagues and clients.
* Conduct and plan recorded telephone and video interviews.
* Manage your own caseload, gather evidence, and maintain contact with policyholders.
* Validate claims through third-party enquiries and liaise with the police and external agencies as needed.
* Stay updated on current legislation and insurance practices.
* Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
* Issue repudiation and fraud outcome letters.
* Meet SLA requirements and provide excellent customer service.
* Accurately record all chargeable and non-chargeable time.
* Handle complaints within FCA guidelines.
* Identify, manage, and report fraudulent activities using data and technology.
* Achieve objectives and operational targets as agreed with your line manager.
Competencies:
1. Thorough knowledge of insurance principles and the...