Job Overview
If you are looking for an opportunity to make a difference and work in a fast-paced, highly rewarding department, our Catering team at Wexham Park Hospital is recruiting a Bank Catering Assistant to assist in the provision of a highly professional and customer-focused catering service to all patients, staff, and visitors.
The ideal candidate will be willing to work hard as part of a team, as well as be confident to carry out individual duties. You will be interacting with a high number of people each day, playing a vital part in making their visit as comfortable as possible.
On a typical day as a Catering Assistant, you can expect to serve food and drinks in patient or staff dining outlets, assist in food preparation, support wards in delivering their food service, undertake cashier duties, and proactively support continued innovation and development of the department.
Due to the nature of the role, you will be required to adhere to departmental standards and food hygiene regulations. You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care. Catering experience is desirable along with a certificate in food safety, though this is not essential, as full training will be given.
As part of the recruitment process, you will complete a Maths and English assessment; in order to progress to interview, you will need to pass this test.
Main Duties of the Job
The role requires that the job holder follows the duties laid out by the Café Glade/Courtyard Manager/Supervisor in the day-to-day operational management of the café. You’ll be expected to treat visitors and staff in a welcoming, friendly, and efficient manner, whilst maintaining the highest standards of cleanliness and hygiene. You’ll be working as part of a motivated team.
The job holder will assist the Café Manager/Supervisor to expand and/or make recommendations for improving standards and enhancing the service to all customers through quality initiatives and by looking at ways of maximizing good customer care and income generation.
You’ll need to be aware of menu content whilst understanding the importance of portion control, food presentation, and customer care. In addition, you must ensure that the privacy and dignity of visitors, staff, and patients is respected at all times.
Detailed Job Description And Main Responsibilities
Undertake all duties relating to food service including:
* Prepare food service areas and equipment e.g., placing equipment ready for use (woks, fryers, etc.)
* Serve food and drinks in patient/staff dining outlets and on the patient meal assembly belt
* Ensure a full supply of crockery and cutlery to the restaurant during service hours
* Deliver and collect meal trolleys to/from wards and departments
* Deliver catering supplies to wards and departments including call orders
* Menu collation, picking of all ward food according to menu choice and record information
Undertake Preparation Of All Foodstuffs
* Assist in food preparation e.g., peeling vegetables, prepping salad items, traying up and labelling items
* Assessment of good portion control, manage food waste and appropriate record keeping
* Decant chilled food
* Regeneration of food and garnishing
* Adhere strictly to standard recipes and production methods, check food and beverages served for quantity, quality and appearance, and maintain correct standards of hygiene and temperature control as per HACCP
Operate Cash Registers in Retail Areas
* Undertake cashier duties including receipt and accounting of cash and vouchers, operation of cash register to give correct change, ensuring cash security, maintaining records relating to cash handling, balance cash takings with till receipts and account for differences
* Comply with all organisational and departmental procedures relating to cash handling and security
* Replace or refund patients or retail customers to ensure immediate customer satisfaction, escalating to supervisor or manager as required
Person Specification
Qualifications
Essential Criteria
* GCSE or Equivalent
* Level 2 Food Safety Certificate
* Previous catering experience would be desirable
Desirable Criteria
* Foundation Certificate in Food Hygiene or good knowledge of Food Safety and Kitchen Hygiene
* Team player
Specific Competencies
Essential Criteria
* Ability to work efficiently with minimal supervision and to time
Experience
Essential Criteria
* Food Hygiene Level 2
Desirable Criteria
* Experience in catering
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