Senior Estates and Property Manager
Location: South London
Salary: £50,000 - £60,000 (depending on experience), plus £3,000 car allowance
About:
Our client plays a vital role in managing and optimising healthcare estates, ensuring that properties used for healthcare delivery are safe, compliant, and fit for purpose. It oversees a diverse portfolio of facilities, including health centres and administrative buildings, providing comprehensive property and facilities management. By modernising spaces, improving sustainability, and addressing underutilised properties, it supports healthcare delivery and enables professionals to focus on patient care. Additionally, it aims to reduce operating costs, enhance energy efficiency, and reinvest savings into healthcare services.
Purpose of the Role:
As a Senior Estates Manager, you will act as a key interface between senior management and operational teams, ensuring the smooth delivery of facilities and property management services. This role oversees a portfolio of properties, managing budgets of approximately £5 million and properties averaging 20,000 square meters in size. You'll lead a team of specialists and contributors, driving strategic and operational objectives while fostering continuous improvement.
Responsibilities:
1. Recruit and Onboard Team Members: Welcome new team members, ensuring they are well-versed in property management practices, lease documentation processes, and tenant engagement protocols.
2. Set Clear Priorities: Define goals and performance standards for managing tenant relationships, maintaining property compliance, and addressing tenant concerns promptly. Foster an inclusive and high-performing team culture within the property management department.
3. Oversee Service Delivery: Ensure efficient and consistent service delivery to tenants and stakeholders, including timely responses to maintenance requests, updates on lease terms, and resolution of property-related issues. Maintain performance standards to enhance tenant satisfaction.
4. Budget and KPI Management: Oversee budgets related to property operations, maintenance, and tenancy services. Monitor productivity metrics, tenant retention rates, and service delivery KPIs, ensuring financial and operational targets are met.
5. Team Development: Provide coaching and feedback to team members, offering development opportunities tailored to property management best practices and tenant liaison skills.
6. Process Improvements: Identify and implement improvements in property management workflows, including lease administration, occupancy tracking, and maintenance scheduling. Share professional best practices within the team.
7. Tenant and Customer Relationships: Build and maintain trust with tenants by addressing their needs, managing lease agreements, and aligning property services with their expectations. Proactively resolve tenant concerns and maintain strong landlord-tenant relationships.
8. Incident Management: Lead the response to tenant or property-related incidents, including emergency situations and escalations outside standard hours. Ensure effective resolution while prioritising tenant safety and property integrity.
9. Data Maintenance: Maintain accurate and up-to-date property records, including occupancy plans, lease agreements, and compliance documentation. Utilise these records to support operational decisions and tenant communications.
What You Bring:
1. Expertise in service delivery and property management, with knowledge of building maintenance and customer engagement strategies.
2. Strong leadership, stakeholder management, and influencing skills.
3. Experience managing teams and driving improvements in a dynamic, customer-focused environment.
4. A commitment to continuous improvement, accountability, and professionalism.
5. Qualifications such as IWFM or RICS membership (or equivalent experience).
Additional Requirements:
1. Must be South London based.
2. Resilience, integrity, and a growth mindset.
3. Strong interpersonal & communication skills.
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