Job Description Parts Advisor - Maidstone Salary: £31,000 - £33,000 OTE (On Target Earnings) Bonus Working Hours: Week 1: Monday to Friday: 07:00 am - 17:00 pm Week 2: Monday to Friday: 08.00 am - 18.00 Pm Week 3: Monday to Friday: 13.00 pm - 22.00 pm Saturday: 08:00 am - 12:00 pm (every third Saturday) - Overtime at time and a half Job Summary: As an HGV Parts Advisor, you will play a crucial role in ensuring the efficient operation of our parts department. This position involves providing exceptional customer service, managing inventory, and facilitating the timely delivery of high-quality parts to our clients. The successful candidate will have a strong understanding of Heavy Goods Vehicle (HGV) parts, excellent communication skills, and a customer-focused mindset. Key Responsibilities: Customer Service: Assist customers in identifying and selecting the appropriate HGV parts. Provide accurate and detailed information regarding product specifications, availability, and pricing. Address customer inquiries and concerns in a professional and timely manner. Inventory Management: Maintain an organized and efficient parts inventory system. Monitor stock levels and place orders as needed to ensure an adequate supply. Conduct regular stock checks and update records accordingly. Order Processing: Process customer orders promptly and accurately. Coordinate with suppliers and internal teams to ensure the timely delivery of parts. Track order status and provide updates to customers as necessary. Technical Knowledge: Stay informed about the latest HGV parts and industry trends. Assist customers in troubleshooting and identifying the right parts for their specific needs. Bonus Programs: Work towards achieving set performance targets to qualify for bonus incentives. Documentation and Record-Keeping: Maintain accurate records of transactions, customer interactions, and inventory levels. Generate reports as required by management. Qualifications and Skills: Previous experience in a similar role within the automotive or HGV industry. Strong knowledge of HGV parts and their applications. Excellent customer service and interpersonal skills. Ability to work independently and as part of a team. Proficient in using computerized inventory management systems. Effective communication skills, both written and verbal. Working Conditions: Fast-paced work environment. Regular interaction with customers and suppliers. Potential for occasional heavy lifting. If you are passionate about the automotive industry, possess strong organizational skills, and thrive in a customer-centric role, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our parts department