The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role. Input payroll, travel and pensions data accurately and promptly into the payroll system, in accordance with the Trusts policies and procedures. Input data to the various modules of the Payroll System accurately by the deadlines specified. Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action. Complete/Submit payment related forms and returns accurately and by the due date. File all documentation in accordance with departmental procedures. Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made. Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles. Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments. Assist the Pension Manager with Pension information and utilise the Pensions on line system To monitor the usage of stationery and re-ordering as necessary. Distribute incoming mail, prepare outgoing mail for collection. Sort and Distribute payslips and attach any other documents. Distribute Staff attendance records. Scan/photocopy documents accurately and to a good standard. Filing of travel payments related documents Answer all telephone enquiries in an efficient and courteous manner. Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Respond to all enquiries either written or verbal in a professional, courteous and timely manner and ensuring a high standard of customer service is provided. Recognise where problems/issues need to be escalated. Provide effective communications to include the distribution of confidential information, including promotion of new communication technologies to the Trust and system users. Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction. Adhere to the Trusts Standing Orders, Standing Financial Instructions and relevant Trust policies and procedures. To carry out other appropriate delegated duties as required by Head of Department. The job description and person specification are an outline to the tasks, responsibilities and outcomes required of the role. Collating pension information received either in person or by mail Where complex queries are received, the post holder will evaluate and allocate requests to Payroll Officers responsible for the specified area of the business Assist departmental Team Leaders by sorting, processing and inputting payment data into the Electronic Staff Record accurately and within specified deadlines Maintain a strong working relationship with Trust contacts and internal teams to ensure the smooth delivery of a professional service with the primary focus of achieving a high level of customer satisfaction. Provide administrative support to payroll colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manner Provide administrative support to Employee Services colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manne The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs to the department and the organisation.