Exertis in Hapton are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.
Job description:
• Assist in maintaining the health, performance and stability of our IT systems
• Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation
• Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues
• Identify, log and escalate issues according to established protocols and response times
• Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members
• Compile and review system performance data to ensure systems operate optimally
• Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability
• Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps
• Provide clear and concise updates to relevant teams regarding ongoing issues or incidents
Requirements:
• Keen interest in IT
• Strong desire to start a career with a focus on system monitoring, network administration or IT support
• Basic IT knowledge, with familiarity with operating systems such as Windows and Linux and general networking concepts
• Problem solving skills and the ability to think analytically
• Attention to detail
• GCSEs in English, Maths and IT, with additional IT certifications being beneficial
Hours:
Monday - Friday 09:00-17:30 (breaks AM & PM) 37.5 hours per week
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .