Type: Permanent
Location: Wakefield
We are delighted to be partnering with a leading engineering client who operates on a national basis and boasts a strong reputation for service excellence and reliability. They are seeking a dynamic Operations Manager to oversee and enhance their Service and Maintenance activities across all regions.
This is a great opportunity to lead a high-performing team, streamline operations, and play a pivotal role in the growth of the business.
What’s on offer:
* Car Allowance – £7k per annum
* Company Pension Scheme
* Death in Service
Key Responsibilities
* Drive resource allocation to maximise utilization and minimise costs.
* Ensure projects meet quoted costs and margins.
* Oversee SMA renewals, effective account management, and operational enhancements.
* Lead compliance with ISO9001 and optimize digital tools for performance improvements.
* Spearhead continuous improvements to streamline processes and create competitive advantages.
* Manage daily operational budgets to ensure profitability.
* Collaborate with Finance to create and evaluate financial reports and improvements.
* Lead, mentor, and develop the Service Delivery team (some office-based staff and field-based engineers).
* Drive performance through coaching, recruitment, and succession planning.
* Foster a growth-mindset culture where teams feel valued and empowered.
* Ensure robust HR management, onboarding, training, and compliance with employment laws.
Key Skills & Attributes:
* Strong background in operations management (Operations Manager, Service Delivery Manager).
* Experience within service-led industries such as engineering or facilities.
* Technical mindset and the ability to communicate effectively in a technical setting (mechanical engineering).
* Proven ability to work under pressure and deliver results.
* Expertise in resource optimisation, operational efficiencies, and cost control.
* Strong financial acumen with experience managing budgets and profitability.
* Exceptional leadership, team-building, and coaching capabilities.
* Confident decision-maker with excellent problem-solving skills.
* Customer-focused with a proactive 'can-do' attitude.
* Excellent communication, organizational, and time management skills.
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