Would you like to join a Team of Extraordinary people that give their best?
We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work for.
We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.
Key Activities & Accountabilities
• Dealing with telephone & e-mail queries and working within agreed service level to respond to
customer needs
• Achieve call monitoring targets
• Provide support to the Policy Holder/Customers of the claim, giving prompt and accurate advice
• Prioritising and organising your workload to ensure deadlines are adhered to
• Investigate & understand customer job-related queries and forwarding to the correct department
for resolution
• Where required, locate and pass claim files/calls to other members of staff
• Meeting and greeting visitors and ensuring all visitors are signed in
• Taking and relaying messages
• Ensuring the reception area is clean and presentable at all times
• Updating and amending documents as necessary
• Undertaking any ad hoc administrative tasks from all areas of the business
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