About The Role
As a Credit Control Administrator at Foxtons, you'll be the critical link protecting our vital landlord relationships. You will be working with our key clients, so your role goes beyond routine payment collection. It's about mastering the art of delicate financial communications. While most commission fees are paid promptly, you'll develop the specialist skills our teams will rely on to confidently navigate and resolve any overdue payment issues.
Our unrivalled training will equip you with advanced communication techniques and financial negotiation skills that are highly valuable in the industry. If you have the determination to excel and the ambition to become an expert, you'll become an indispensable professional who turns potential friction into seamless client partnerships.
Core responsibilities of the role include:
1. Generating invoices for lettings commission due from institutional landlords
2. Auditing tenancies where rent was expected to be received by Foxtons to pay the debt
3. Instructing tracing agents to determine if tenants remain in properties
4. Tracking and monitoring tenancies where we have determined that tenants remain resident
We offer:
1. Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
2. Equity, Diversity and Inclusivity networks with Foxtons-funded social events
3. Unrivalled training and upskilling opportunities throughout your career
4. One paid work day a year to volunteer for a charity of your choice
5. Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
6. Enhanced parental policies, including generous shared parental leave
7. Pension scheme
This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes up to two days per week working from home (once the initial induction period has passed).
About You
Our people have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About The Company
As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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