Job Introduction
Dentist Pay Administrator - Finance Department
Northampton (Head office)
Hybrid working considered after initial training has been completed
Purpose of the Role:
To ensure accurate and timely administration of dentist pay for over 2,000 self-employed clinicians across 225 practices. The role requires high levels of customer interaction, excellent interpersonal skills, and a methodical and diligent approach to ensure the resolution of pay queries and maintenance of accurate data.
Key Responsibilities:
1. Process the dentist pay for over 2,000 clinicians, ensuring accuracy across 225 practices
2. Liaise closely with clinicians, practice managers, and stakeholders to resolve pay queries promptly and professionally
3. Maintain and update the Dentist Pay System with new practices, contract numbers, and other key data
4. Ensure the dentist pay database is accurate, including monitoring missing rates and negative pay each month
5. Support practice managers, particularly new managers, in understanding and managing the dentist pay process
6. Set up new users in the dentist pay system and provide training as needed
7. Prepare and review pay statements, ensuring clarity and accuracy for all stakeholders.
8. Prepare reports and journals for the accounts team
9. Assist with general administrative tasks and ad hoc duties as required
10. Timely resolution of pay queries, with a target of resolving 95% within agreed SLAs
11. 100% accuracy in updating and maintaining the Dentist Pay System and database
12. Positive feedback from clinicians and practice managers regarding pay process support
Key Relationships :
13. Self-employed dentists
14. Practice managers
15. Payroll team
16. Accounts team
Experience, Knowledge & Expertise – Essential:
17. Basic knowledge of Microsoft Excel
18. Familiarity with dental pay databases
19. Experience administration or a related role or customer service role.
20. Experience, Knowledge & Expertise – Desirable
21. Strong customer service experience with the ability to interact effectively at all levels
22. Excellent attention to detail and methodical work processes
23. Experience working with self-employed professionals
24. Experience of working in a customer environment
25. Role Specific Competencies
26. Excellent verbal and written communication skills
27. Ability to work under pressure while maintaining a professional demeanor
28. Strong organizational skills and a proactive approach to problem-solving
INDEM