European Language Customer Care Administrator – Fluent German / Swiss German
Home based (1 day per month in the head office in Cambridgeshire)
A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with other team members who speak a variety of European languages. The successful Customer Care Administrator will be talking exclusively to their German customers; taking service calls; resolving customer queries from enquiry to order, delivery, and payment - ensuring that a satisfactory conclusion is reached. The successful Customer Services Administrator will need to have a passion for excellent Customer Service.
The successful Customer Care Administrator must have the following skills:
* Passionate about delivering excellent customer service
* Must be fluent in both oral and written English and German or Swiss German
* Excellent communication skills with both internal & external customers
* Able to build good relationships at all levels with a positive and flexible approach
* Able to solve problems, have initiative, and open to continuous improvement and learning
This role will be home-based however candidates must be able to travel to the office approximately 1 day per month - the office is based in St Neots, Cambridgeshire area. Candidates that wish to relocate may be offered assistance and support.
Variou...