Customer Service Administrator 6mths FTC
NOCN Group are recruiting for a Customer Service Administrator to work within the NOCN Group providing a front line and professional service to all customers across all business functions.
Location: Sheffield
Closing Date: 24/1/2025
Contract: 6 months
Please note that this role is based in our Sheffield Office and is a 6 months Fixed Term contract.
Why NOCN Group?
NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.
NOCN Group has been named amongst the Best Medium-sized Organisations in the UK as one of Sunday Times’ Best Places to Work 2024 list.
What will you be doing?
As a Customer Service Administrator, your duties and responsibilities will include:
1. Manage incoming calls/emails directly with centres/learners/employers to address scheme enquiries, account enquiries or in support of their customers’ applications.
2. Provide advice and guidance on qualifications, courses, policies, and procedures to learners and centres across The Awarding Organisation.
3. Assist Employers seeking advice and guidance regarding qualifications/courses and/or learners.
4. Process Centre/Learner workflow within agreed SLA’s, inputting data and taking payments, with excellent accuracy and efficiency.
5. Build relationships and work in partnership with the Product, Quality Assurance, Onboarding and Business Development Teams, and other front line staff in NOCN Group.
6. Manage internal data management systems, such as CRM, capturing customers interactions with the Group.
About you...
The ideal successful candidate will:
* Have the right to work in the UK full time for a minimum of 2 years (NOCN Group does not offer visa sponsorship).
* Be educated to Level 2 in Literacy and Numeracy.
* Have experience of working with diverse customers and stakeholders.
* Possess knowledge of Microsoft Office.
* Exhibit excellent planning and administration skills.
* Demonstrate a commitment to the highest standards of quality in work.
How to Apply?
As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. We welcome and encourage applicants from all backgrounds. Should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter, explaining why you are the best fit for the role, to: recruitment@nocn.org.uk
Please specify the role that you are applying for in the subject header of the email.
The full Job Description/Person Specification and Equal Opportunities Monitoring Form can be downloaded from the link below.
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