Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.
We are currently working on behalf of a Housing association. My client is currently looking for Maintenance Helpdesk Supervisor based in West Byfleet.
You will be working in a call center environment with Administrators and a Scheduler. Your primary responsibility ensuring the right information is being recorded onto the job management systems and issuing the right job information to the Tradesman and to assist with Training, coaching and developing the small team of Administrators.
To succeed in this role, it is essential you have a positive, professional, and versatile attitude always and can remain level-headed, demonstrating leadership for your team and making rational and proactive decisions in a constantly changing and dynamic environment. Our purpose is to deliver “the right work at the right time” for the customer and you will need to use your skills, knowledge, experience, and training to ensure this achieved.
Key Responsibilities
1. Ensure you understand the end-to-end process of delivering the perfect repair for the customer and the key responsibilities in achieving this for all the roles involved in this process.
2. Assist with Training, coaching and developing Administrators to follow the correct process highlighting trends or issues as they occur so that improvements can b...