Service Desk Manager - ITIL - M365 - WIN11 - Contract - London
My client, an International Broadcaster, is looking for an experienced IT Service Desk Manager to join them on an initial 3-month contract. The ideal candidate will have experience leading a busy Service Desk to ensure all customer SLAs are met while adhering to ITIL standards, as well as having hands-on experience with Microsoft M365 and Windows 11.
Responsibilities:
* Lead and manage the IT Service Desk team to deliver exceptional IT support services.
* Ensure smooth operation of Service Desk functions aligned with ITIL best practices.
* Develop and enforce policies for IT support operations and ticket management.
* Provide mentorship and training to enhance the team's technical and customer service skills.
* Maintain a high level of expertise in Windows 11 deployment, troubleshooting, and management.
* Oversee the configuration, deployment, and updates of Microsoft 365 services.
* Manage escalations to ensure prompt resolution of complex issues.
* Monitor and improve Service Desk performance metrics (SLAs, KPIs).
Interview slots are available for the end of this week, with a view for the successful candidate to start on Jan 2nd. Please reach out ASAP for more information.
#J-18808-Ljbffr