LSH AUTO Macclesfield, England, United Kingdom
Mercedes-Benz Service Advisor
LSH Auto is looking for an enthusiastic Service Advisor to join our team at our dealership in Macclesfield. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and support during their experience with us.
Hours: 45 per week
Salary: £29,000 basic plus OTE earning bonus £46,000 plus over achievement bonus.
Key Responsibilities
* Welcoming customers and scheduling service appointments.
* Listening to and accurately documenting customer concerns and vehicle issues.
* Providing transparent and detailed estimates for repairs and maintenance.
* Working closely with technicians to ensure timely and efficient service.
* Keeping customers updated on the status of their vehicles and recommended services.
* Addressing customer enquiries and resolving any service-related complaints.
Requirements
* Previous experience as a Service Advisor in the automotive sector.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* A solid understanding of automotive systems and repair processes.
* Ability to perform well in a fast-paced, dynamic environment.
* Familiarity with service department software and systems.
* A valid UK driver's licence.
Benefits
* Colleague Referral Scheme (£500 - £1000)
* A range of Mercedes Benz training and leadership programmes
* Platinum Plus Rewards Scheme
* Colleague Car Purchase Scheme
* Eye care Vouchers
* Life Assurance (4 x annual salary)
* 31 days holiday (including bank holidays), rising to 38 days with length of service
* Wellbeing Support
* Company Pension
* Full uniform
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail Motor Vehicles
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